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The Collector app can only be accessed by users within a AGOL Organization and Portal account. I just set up a test trial account and I was able to login with that account once my organization was set up. Make sure your global account you are using is now a user, publisher or admin within the trial org you have set up.
Ok, I understand that I must have an organizational account and I do. For example EPA's url is:
epa.maps.arcgis.com. However, I'm getting the same error. Any ideas?
The free account that you have with ArcGIS Online will not work with the Collector app. It will work with the ArcGIS for iOS/Android/WP apps. The only way to set up your account to become an Admin/Publisher/User is to start up a ArcGIS Online Subscription. This 60 min seminar can help you out with understanding what the ArcGIS Online subscriptions are: http://training.esri.com/gateway/index.cfm?fa=catalog.webCourseDetail&courseid=2498
Once you buy full ArcGIS Online subscription or start up a trial subscription you will receive an email that will let you activate the subscription.
I would also recommend checking out the ArcGIS Online forums and posting your questions for subscription start up and setup there.
Hope this helps you out.