No layers visible on map in Collector and Field Maps

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2
08-20-2021 05:47 PM
Xylococcus
New Contributor

I created a webmap in AGOL this spring, downloaded it to Collector classic and it worked great. Recently I added 3 layers, shared them appropriately, made sure all were available offline, created a new map area, and downloaded to Field Maps. There were no download errors.

However, when I open the map in Field Maps (Android, version 21.1.0), all I see is my location cursor and a completely blank background. No basemap, no layers. 

Xylococcus_0-1629505742094.jpeg

When I tap "layers", all my layers are there. Toggling some on or off makes no difference on what I see.

Xylococcus_1-1629505770896.jpeg

 

I also tried downloading the same offline area in Collector (Android, 20.2.2) with the same result.

Xylococcus_2-1629505902861.jpeg

In both cases I tried zooming in and out, but still cannot see any layers. Field Maps has auto-synced several times, but I still cannot see any layers.

Does anyone have any ideas how I can see these layers?

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2 Replies
David_Brooks
MVP Regular Contributor

Firstly, are you using a custom basemap or global one? And have you tried going into bookmarks and selecting default exent, which will zoom you to the extent of all your data


David
..Maps with no limits..
David_Brooks
MVP Regular Contributor

@Xylococcus did you find a solution?


David
..Maps with no limits..
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