Internal GPS in Collector/Survey123 not working on Panasonic Toughpad FZ-G1 Windows 10

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04-08-2021 08:23 AM
ClaireMWood
New Contributor II

Hi,

I have a Panasonic Toughpad FZ-G1 Windows 10 tablet which has recently updated to the 20H2 Windows update. The internal GPS is no longer working in either Collector or Survey123 and I suspect it may have been affected by the Windows update.

I updated the GPS drivers, and am getting a fix in a GPS Viewer Utility.  Windows is up to date, and I have the latest version of Collector Classic (v20) installed, and version 3.11.64 of Survey123.

Could Collector/Survey123 be trying to connect to the wrong COM Port?

Any help gratefully received,

Claire

 

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