Has anybody else experienced issues with collector loading map on galaxy tab s3. works fine with iPad using the same login. when i try with the galaxy it just spins.
https://community.esri.com/message/717040-re-collector-will-not-load-maps-on-android-70?commentID=717040#comment-730471
Check your devices Zoom And Font Settings and ensure they're not any bigger than Michael suggests in the post above
"When I try to open a map with one of our basemaps, collector will just spin and the layers list will pop up, but the map wont load." - I am having this issue too
Kevin.
In regards to the post I made today. i found out the culprit. It was a parcel layer that I added to map. Removed it, all seems fine now.
Yes custom basemap. However I just tried switching to an esri baemap and when they zoom in using the "pinch" method on the screen it crashes using either basemaps. We are using our own enterprise service, I built a web app with web app builder (Non-developer version) with the batch editor widget and when we use that it works fine no crashes when zooming in tight.
Hi Erik,
Thanks for reporting this issue. No I haven't heard of this issue yet. Can you please provide more detail?
- Are you working with maps that include a custom basemap?
- Are you working with AGOL hosted feature services or your own Enterprise services?
- Can you elaborate on how they are zooming into the map?
Thank you for that information.
-Kevin
Hi Kevin
In an unrelated issue that just came up today. Our iPad users starting experiencing an issue with collector where when they zoom in on their map collector crashes. We tried it on several iPads and my iPhone it did the same thing on all our devices. Have you heard anybody else experiencing this. Like I said it just started today. Collector was working fine up until today. Thanks
Sounds good. Thanks Kevin
As a follow-up, we're looking into getting a Tab S3 device, to hopefully reproduce this issue with. I will keep you posted.
Thank you
Kevin
So I did the factory reset and I am still getting the same behavior, where the map doesn't load but the layers list shows up. Then when I try to load a map with an esri basemap it crashes the app
Thanks for the info. So I am not sure what version it was shipped with. I did not look I just updated it to the newest one 7.0 but if i had to guess I am going to say that shipped with 6.0.1 since the tab s3 is the newest tablet. But I could be wrong. I will try the factory reset and keep you posted on the results.
Thank you for that information. I haven't been able to locate an S3 here, we have an S2 that works fine.
I would assume you've already tried uninstalling/reinstalling Collector?
We've seen similar issues when upgrading certain Android devices to a newer OS version. The new OS version itself is not the problem, just rather the upgrade process itself. Here is more information about that issue - Bug: Upgrading some devices to Android OS version 7.x may not allow existing web maps to be opened without a factory res…
The difference between that issue and the one you're running into, is that you said it wasn't working out-of-the-box with the factory OS nor the new OS when upgraded. The issue above only happened after upgrading the OS.
The behavior though was similar, none of the maps would open, you would just continue receiving the loading feedback. But the maps weren't crashing either.
What was the original OS version and what is the new, current, version?
In the case of the issue above, the only way to resolve that issue is to perform a factory reset of the Android device and reinstall Collector. Again this was due to the OS upgrade process.
Provided you've backed-up any data off that device first, would you be able to try performing a factory reset and then reinstalling Collector?
From my experience, since I ran into that other issue when upgrading my Samsung Galaxy Tab A from 6.0.1 to 7.0, is that after performing the factory reset, it kept 7.0 installed and did not revert back to 6.0.1. Therefore that might happen in this case as well, where the new OS remains installed. In my case, Collector worked fine after the reset.
Please let me know if you have any questions.
Thank you.
Just an FYI, I was able to open the maps no problem through a web browser on the device. It is only in collector that seems to be having the issue. When I try to open a map with one of our basemaps, collector will just spin and the layers list will pop up, but the map wont load. But if I try to open a map with an esri basemap it crashes collector.
Thanks Kevin I appreciate it.
Thanks Erik. I am going to try locating a similar device to test with.
even when i try to load the free maps, collector crashes
I just updated it to the latest version it didn't work with the os that it came with or the new version
currently at 7.0
the free maps don't load either
Was the Android OS on that device recently upgraded or is it the original OS version is was purchased with?
What version of Android is it currently running?
As a test, can you launch Collector and sign into the 'Try it' account to access the free maps. Can you open any of those?
Thanks
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