Hi Erik,
Thank you for that information. I haven't been able to locate an S3 here, we have an S2 that works fine.
I would assume you've already tried uninstalling/reinstalling Collector?
We've seen similar issues when upgrading certain Android devices to a newer OS version. The new OS version itself is not the problem, just rather the upgrade process itself. Here is more information about that issue - Bug: Upgrading some devices to Android OS version 7.x may not allow existing web maps to be opened w...
The difference between that issue and the one you're running into, is that you said it wasn't working out-of-the-box with the factory OS nor the new OS when upgraded. The issue above only happened after upgrading the OS.
The behavior though was similar, none of the maps would open, you would just continue receiving the loading feedback. But the maps weren't crashing either.
What was the original OS version and what is the new, current, version?
In the case of the issue above, the only way to resolve that issue is to perform a factory reset of the Android device and reinstall Collector. Again this was due to the OS upgrade process.
Provided you've backed-up any data off that device first, would you be able to try performing a factory reset and then reinstalling Collector?
From my experience, since I ran into that other issue when upgrading my Samsung Galaxy Tab A from 6.0.1 to 7.0, is that after performing the factory reset, it kept 7.0 installed and did not revert back to 6.0.1. Therefore that might happen in this case as well, where the new OS remains installed. In my case, Collector worked fine after the reset.
Please let me know if you have any questions.
Thank you.
-Kevin
