Well there are 19 total edits and if I check the app properties it says there is 96KB of data which certainly doesn't seem like much to me.
Andy,Are you using corporate wireless access? If so, we had a similar problem early on with the collector. Our IT had to 'loosen' up the restrictions it had on ArcGIS Online. They also had to adjust a timeout to allow consisten use of our REST services. I couldn't tell you how they did it exactly, but it resolved that problem.
Any luck on this? I'm trying to sync 100 points that were edited with an iPad using offline editing. All of the features have attachments and the python script won't work. It's giving me errors that there are multiple OIDs with the same value.
Any insights?
Thanks.
Pam
I have ran into a couple problems with the Collector app. We have two field crews using iPads to collect features for the same maps. There is an older map and a newer updated map. When I created the new map, I disabled editing on the old one with the intention that the field crews would only reference it and collect with the new one. Oddly, one crew can still collect and sync with this old map and have done so several times. The other crew has a new iPad now and needs to be able to download the old map to reference, but it can no longer be downloaded to their iPad because the editing was disabled. I cannot seem to enable editing again, and I don't know why. The features are editable. Any ideas?
I am also having trouble syncing on of our iPads to ArcGIS Online. It currently has 223 features that our field crew collected waiting to be synced. We haven't had any issues syncing until now, and other iPads/iPhones are syncing the same map just fine. This is a more pressing issue to us and I am worried we are going to lose this data. Is there anything I can try to get the iPad to sync? I have closed and reopened the app, restarted the iPad, and checked all the settings for the map on ArcGIS Online. Once the error message said "error at beginning of token" or something along those lines, bu most often it says "request timed out".
Thank you in advance for any help you can provide!
I am having the exact same problem. We are using iPads and the collector app in the field, and need to take photos. I tested the app out by syncing 5 photo attachments and it worked fine. Now we have one map with 120 photo attachments and another with 50 photo attacments that need synced and they both bomb out every time. The error says the sync timed out.
This might help you. I was never able to get our data to sync back to the map. Tech support said they recommended less features be collected before each sync, which isn't always an option. Here's what I did to recover the data.
Steps:
1. Pull data file off of iPad using iTunes
2. Make backup copy. If you have a lot of pictures this can be large so make sure you have enough space. Our folder was about 3.5 gigabytes.
3. Download SQLite maestro or similar SQLite viewer
4. Query the duplicated records based on "gdb_from_date" and "gdb_to_date" fields.
5. Then use the python script referenced by Tech support to export the XML and load back to a geodatabase.
It's a workaround if you can't get the data to sync, but can be a bit tricky if you're not familiar with database management tools, so I'd recommend a backup first.
Hope that helps!
Thanks, Pam.
Actually, after posting this issue, I upgraded to ios 8, and plugged my iPad into my PC, and then tried to sync again. It worked! I think the issue for me is that the sync was timing out because of the auto shutoff feature on the iPad. Plugging the iPad into my PC seemed to keep the device from falling asleep during the sync.
If you're getting "Request timed out" it might be that Background App Refresh is disabled. With long sync operations, Collector needs to be able to run in the background to complete the sync. You can check this in the Settings app, under General, in Background App Refresh section. Make sure it is enabled for Collector.
I am having very similar syncing errors but not exactly the same error messages. We are collecting data with 2 field crews using iPads to collect features for the same map in offline mode. When we originally had only one feature layer that we added to the map, the features would sync, edit, and delete just fine. We added a second feature class to accommodate more features we missed on the first round. Syncing became more time consuming and the original features became unable to be edited and deleted. We also have another problem where the original features will not load but the new features will. One iPad has 95 features left to sync and the other has 78. Both encounter the same error message “The operation couldn’t be completed. (NSURLErrorDomain error - 1001.)” All of our features have attachments. We do not want to lose any of this data, and any thoughts/advice will be appreciated. Thanks in advance.
That is a timeout error from the server. Do you have a strong network connection? If you are syncing over wifi can you try syncing just one of the devices while close to the router.
Thanks
Russ
Hi Russ,
The network connection problem was resolved and all the features uploaded. Is there any faster way to upload all these features from offline mode? And how do you correct the problem about not being able to edit and delete the original feature class?
Nick
There currently is not a way to speed up the upload of features. We are looking into some enhancements we can make to how we manage attachments. I am not sure what you mean about editing/deleting the original feature class? If you enabled ownership based access controls on your feature service this is currently not supported in disconnected mode in 10.2.7 of Collector but it will be supported with the 10.3 release of Collector. If you are using an internal server you will have to use this with 10.3 ArcGIS Server feature service as well.
We are using Collector-disconnected to do sanitary sewer manhole inspections.
The field guys get to the 9th inspection and they get an error "unable to save feature to device". And then they lose all 9 inspections, even though after each of the 9 inspections it saved. Makes me think the data is still on the tablet.
Does anyone know of a way to get saved information off our tablets without connecting to ArcGIS Online? Hate to lose so much data!
Has anyone resolved this issue ?
I don't think so since it's now 2017 and I encountered this problem today. This has been a problem since 2014 and there's hardly any any Esri support for this. The best solution I've found is trying to sync by putting the data onto itunes (or similar program) and then trying from there. I will post if this works for me. This is a headache.
By using a much better internet connection I solved the upload problem for me. My error message was "sync error illegal start of token." I would suggest using a home network; not a public, school or work wifi connection or even trying it at times of the day when internet traffic is low.
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