Downloading maps for offline editing

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08-11-2015 08:19 AM
KevinDunkin1
New Contributor III

I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".

This seems like a basemap error/issue does one think it will persist with my own tpk?

Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections

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63 Replies
ShawnLanning
New Contributor II

I am also having the same Error performing submit job operation for Export Tiles on Export Cache.  We have a need to collect data today.  Any chance a solution is forth coming ASAP?

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JamesKellogg1
New Contributor

Same issues here, no basemaps will load, same error message as well as a general 'timed out' error, health dashboard shows green.

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AndrewPratt
New Contributor III

I'm seeing the same error message as well.

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StephanieWendel
Esri Contributor

Hi Everyone!

The issue should now be resolved. Can you please try to download the basemap again? Please reply back if you are still having issues.

Thanks!

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AndrewPratt
New Contributor III

It appears to be working for me now.

PiotrPiech
New Contributor II

On 10 attemts we have 1 success. For us it's still not working.

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StephanieWendel
Esri Contributor

Hi Piotr,

I sent you a private message about possibly looking into this a bit further with you since this issue should have been resolved yesterday.

Thanks!

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PiotrPiech
New Contributor II

Thanks ! I appreciate your help but issue is still not resolved. When we can expect any progress at this matter ?

P

--

Piotr Piech

GISonLine

<http://www.GISonLine.pl> www.GISonLine.pl

<mailto:tomasz.gacek@gisonline.pl> piotr.piech@gisonline.pl

tel: + 48 12 350 60 74

mobile: + 48 607 614 197

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deleted-user-wgzH2d-p_0_f
New Contributor III

Our organization is having a similar issue...iOS and Android devices are randomly working, but most often not. 

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StephanieWendel
Esri Contributor

Piotr Piech​ and Annina Rupe​, we are reproducing this and our team is looking into this further. Thanks again for reporting!

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