Collector keeps signing my users out when working offline. They are unable to sign back in because the don't have internet connection. Has anyone else been experiencing this?
Yes, this has been a problem for years. Exists on Collector Classic and I believe on the new Collector. I don't have a solution. My crews have had some luck ensuring that they are in airplane mode before leaving a network area but this is not foolproof. Esri really needs to address this.
The challenge is to figure out when it happens. We have tried to review our code and mitigate some of the risk before. If you can share the observations you have seen, it could help.
Before it happens, what were field worker doing?
Does it happen while using the app? Or does it happens when they turned on device screen and bring Collector app from background to foreground?
Does it happen to the device with wi-fi only? Or it only happens to device with cellular network?
Does it happen with the device at airplane mode? If so, when?