I have gotten couple of complaints that field crews are not able to search for a location in Collector via Wi-Fi but it works fine on cellular data.
Some of our tech are working in fairly remove substations. All of our substations have wi-fi. It is very low power wi-fi probably equivalent to 1g or 2g. So I brewed a lite version of the Collector app that is only points and a gray background to reduce the amount of band width.
One the them got back to me that it is not working on his home wi-fi either
All the crews are using iPhone. Some may be iPhone 6, 7, or 10. And they should be on the newer Collector app from the app store.
I cannot reproduce it on my iPhone XR on my home wi-fi.
What kind of location searches are they doing? Are these addresses, coordinates, or parts of a Feature search (feature attributes)? Signal strength can certainly be a factor when searching addresses and coordinates because the requests have to hit the geocoding service; if this fails or takes too long there will be no results.