Collector message "You are not connected to the internet"

[GaryLyon]

I am operating Collector on a Surface Pro 3 with Windows 10. When I attempt to start Collector and log into AGOL (docked and undocked) I get the message "You are not connected to the internet". Yet, I can access the internet through my browser without any problems. Can anyone tell me the TCP port(s) Collector uses, or anything else that may help me figure this out?

Thanks in advance.

[KevinBurke]

Hi Nancy,

Thank you for that information. I tested this behavior with Collector 10.4.1 using a Surface Pro 4 and I believe saw the same behavior, however I would like to confirm.

While connected to the internet, I downloaded a map for offline use. I then took that map outside and walked to a location where I lost my connectivity to WiFi. I then captured a few features and proceeded to walk back inside WiFi range. Now it took me a few times to reproduce this issue, but I was able to eventually reproduce the behavior where despite the device having internet connectivity, I was receiving the same error when trying to sync.

In my case, however, I found that in order to regain connectivity, I would simply choose Maps > My Maps/All Maps > then click the ellipsis button in the upper right corner and then click 'Refresh' to refresh the map gallery. Once the maps were populated I was able to sync successfully. I didn't have to remove the account or sign back into AGOL. I still had the same amount of edits and was able to sync successfully at that point.

Have you tried this on your end as well with refreshing the map gallery?

We're still looking into this behavior, but I wanted to share my feedback and workaround.

Thank you.

-Kevin

[NancyThompson3]

We were unsuccessful at reestablishing a connection using the fix you provided. In our case, another user needed to be added and switched to in order for the the original person to then add themselves, switch to and successfully log into Collector in order to sync their data. Is there a way to track the progress ESRI is making on this issue? Is there a bug number assigned to this issue?

[GaryLyon]

My Esri Case Number was #01880261, but I don't know if it was turned into a bug report.

[RELAdmin]

I am randomly experience the same issue - running the newest version of collector on a Windows 10 Panasonic Toughpad.

Randomly while the user is collecting data, they will be unable to submit edits, and they get the message that there is no internet connectivity. It was confirmed that the device did have an active data connection though (able to browse webpages, ect.)

The only fix we have found is to uninstall and reinstall the application. Is there any way to fix this issue?

[GeorginaCutler]

Hi there,

We are having the same issue on the Panasonic FZG1 Toughbook..... It sounds like it is an issue with the Windows version of Collector as the IPads we have using Collector are fine.  In general the Apple version of the app is nicer to use which is a little frustrating as we need to migrate our users to the Windows version.

ESRI - have you fixed this bug yet or do you know when it is being looked into?

Many thanks

[DougMorgenthaler]

This will be addressed in an upcoming release of Collector on Windows (slated for early May).

[BismarckGIS]

I am having the same issue with an Ipad 2.