Collector for GIS Issue

05-30-2017 12:25 PM
New Contributor

My Collector for GIS App is installed on my Samsung Android tablet.  I have downloaded a map to use offline with a custom base map but when I tap on the map I get nothing but a spinning circle.  What could be some of the causes of this problem?

Tags (1)
0 Kudos
2 Replies
Esri Frequent Contributor

Your best bet for getting this one answered is to ask it in the‌ space. 

0 Kudos
New Contributor

I have the same problem.  I have tried opening the maps on Windows and iOS devices with no issue. However, any android platform will not work. 

0 Kudos