Collector doesn't run in offline mode on Nexus tablet

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08-31-2015 06:55 PM
NoboruIshii1
New Contributor

In offline mode (no wi-fi connection), Collector doesn't run on Nexus tablet.

But it can run on iOS device in the same situation (completely offline state) with the same web maps.

Is this behavior a bug? If so, when is this problem fixed?

My devices:

Nexus 7 (2013), Nexus 9 : problem occurs

iPad mini : Collector works well

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11 Replies
PeteCrosier
Occasional Contributor III

Is the problem that the map list never shows when wifi is disabled, so you can't enter the offline map? I think I'm seeing this on my Nexus 9.

Edit - a full device restart made the map list work.

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NoboruIshii1
New Contributor

Pete,

Thank you for your reply. The problem is same as what you said.

In offline, I can't see map list at all when I start Collector right after closing it from Android's task button.

After the problem occurs, I've tried to restart device, then the offline map list shows up.

And when I turn wi-fi ON and refresh map list, all maps (online and offline) show up. But after this situation,

when I turn wi-fi OFF and close Collector task, then start it again, the problem occurs.

Shouldn't I close Collector task in offline state? In iOS, this operation causes no problems.

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PeteCrosier
Occasional Contributor III

I think it is reasonable to assume that you should be able to close Collector on the Nexus and it should still work offline, I've also got a reproducible crash related to this so I will log the whole thing with Esri after testing with another Android device.

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NoboruIshii1
New Contributor

In the past few versions, this problem has remained ever.​ I'd like to know when this problem will be fixed. In my company, we bought many Nexus tablets for using collector and some times, we have to close collector task because of instability of app's behavior.

Many thanks, Pete!

Noboru

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MiaogengZhang
Esri Regular Contributor

The similar issue has been logged recently at BUG-000088139.

NoboruIshii1
New Contributor

Miaogeng,

​Could you inform us update timing or bug tracking state about this issue?

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MiaogengZhang
Esri Regular Contributor

You can check BUG state from Esri Support

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NoboruIshii1
New Contributor

I see. The status is "Assigned".

OK. I look forward to new version.

Thank you Miaogeng.

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PeteCrosier
Occasional Contributor III

Try the new build, my experiences have been positive.

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