Double check you have followed all the steps in Prepare maps for offline use—Collector for ArcGIS | ArcGIS
If still not working check the ArcServer Manager logs AND the local drive logs.
Main issue we have are unsported symbology, though no reference to such in error message.
can you please specify what should i check in both the arcserver manager and local drive logs.
PS: everything was working fine, until our client decided to change the domain name !