Cannot enable offline

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05-29-2016 11:18 PM
PublicGardens
New Contributor II

i have a web map that i cannot take offline. i get an error when i "enable offline" : Wb map can not be taken offline ... bla bla. 

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3 Replies
GISSupport3
Regular Contributor

Double check you have followed all the steps in Prepare maps for offline use—Collector for ArcGIS | ArcGIS

If still not working check the ArcServer Manager logs AND the local drive logs.

Main issue we have are unsported symbology, though no reference to such in error message.

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PublicGardens
New Contributor II

can you please specify what should i check in both the arcserver manager and local drive logs.
PS: everything was working fine, until our client decided to change  the domain name !

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GISSupport3
Regular Contributor

Just read and see if anything gives you a lead though ...

based on everything working before a DNS change ... check none of the map links point to old name.

Use ArcGIS Online Assistant to see.

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