Work Around suggestions for 'unable to export infographic to pdf'

[JackBoyd]

We logged an issue we have when exporting an infographic to pdf when it contains a map.  Printing an infographic causes the same error.  The issue is intermittent and was logged by support as a bug on May 21, 2018 ( #BUG-000114167).  Our work around requires screen captures of the infographic pages and re-creating an output file for printing. We have also exported the infographic without a map and edited the map back in.  This has stalled our roll-out since not all users have the savvy to do the editing required.  Any suggestions are welcome. 

[KevenSuzuki1]

Also having this issue in Business Analyst Enterprise (10.9).  Unable to print reports or infographics that contain a map.

Error when printing Map based reports

[DanielStauning]

Hi @KevenSuzuki1 Sorry for the late reply, can you try installing this patch to the GeoEnrichment server? It addresses issues with running map reports in BA Enterprise 10.9. https://support.esri.com/en/download/7911