Problems with API JavaScript 3.5 fro ArcGIS, using PAN and ZOOM functionalities from touch screens from google Chrome.

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08-14-2018 12:17 PM
DeyaniraMartinez_Lucero
New Contributor II

Hi! I am using the API javascript 3.5 with Chrome from touch screens, but the zooming and panning features are not working; I even tried the ESRI examples of the API 3.5, from chrome, using touch screens, it does not allow to zooming or move.

With Intrnet Explorer there isn't problems, only with Chrome.

Can someone help me please...

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RobertScheitlin__GISP
MVP Esteemed Contributor

Report it to esri tech support and they will patch the API or deal with Google directly.

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33 Replies
RobertScheitlin__GISP
MVP Esteemed Contributor

Why are you using 3.5 that is 20 releases old?..

DeyaniraMartinez_Lucero
New Contributor II

Sorry Robert, is API Javascript 3.25, not 3.5. 

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DeyaniraMartinez_Lucero
New Contributor II

But we already identified that the problem is the Google Chrome update, because in previous versions of Chrome did not present this problem.
Then I do not know what to do, should I write to Chrome support?

RobertScheitlin__GISP
MVP Esteemed Contributor

Report it to esri tech support and they will patch the API or deal with Google directly.

DeyaniraMartinez_Lucero
New Contributor II

Thanks Robert .... Greetings.

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RussellRoberts1
Esri Frequent Contributor

If possible can you add some additional info. Is this Chrome on Android/iOS/Windows/MacOS. Also the version of Chrome and the OS version will help.

Thanks!

ShanaLowe
New Contributor II

I am also experiencing this.  We use Windows tablets.  We tested on iOS and Android and this issue seems isolated to Windows tablets, at least for us.  At first it was just on Chrome, but we ran another build to see if it would fix it and it also broke Edge.  We have submitted a ticket with Esri.  Deyanira Martinez Lucero - are you using Windows tablets?

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RussellRoberts1
Esri Frequent Contributor

Can you post the Edge and Chrome versions you are seeing the issue with, the version of Windows and the API version.

Thanks!

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ShanaLowe
New Contributor II

Chrome version 68.0.3440.106 (Official Build)(64-bit).

Windows 10 (1703).

Issue has been tested on JavaScript 3.25, 3.21 and 3.20.  When I tried on JavaScript 4.8 (ArcGIS API for JavaScript Sandbox) - we did not experience issue.