Map not loading, black screen

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6
03-24-2020 10:50 AM
ViktoriaMagnis
New Contributor II

Hi 

I have an application that is using the JavaScript 3.30  and in some browsers the map does not load and the screen is black??

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6 Replies
RickeyFight
MVP Regular Contributor

Viktoria Magnis

Can you share your application? What browsers is it not loading on? Is this something you have made yourself or gotten from esri?

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ViktoriaMagnis
New Contributor II

There is the link 

https://gis.buncombecounty.org/buncomap/

It's happening in IE. 

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RickeyFight
MVP Regular Contributor

Viktoria Magnis

I am able to see the map in both IE and Microsoft Edge

I have version 11.592.18362.0

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BenElan
Esri Contributor

The map works for me as well in both IE and Edge. Are there any error messages in the console when it doesn't work for you?

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ViktoriaMagnis
New Contributor II

It works for me also but I have users that it doesn't work for.  I can not replicate  the problem so I can not troubleshoot it. 

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Noah-Sager
Esri Regular Contributor

Sometimes there are specific Compatibility Modes in IE that can cause this issue. I would ask your users to make sure this is set to the appropriate version.

Internet Explorer: IE8, IE9, IE10, and IE11 Compatibility mode: Can't log into Claro with IE8, IE9, ... 

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