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Esri Technical Support

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cbeyerhelm01
I recently upgraded to 10.5.1 from 10.3.1 and have noticed that I can no longer drag and drop an XLS table into ArcMap 10.5.1 like I was able to do in 10.3.1.  I get a "Failed to connect..." message, as illustrated below.  But I can drag and drop an XLSX, but I have to open the XLS in Excel first and save it as an XLSX...a bit inconvenient.   Is… (Show more)
in Esri Technical Support
TMorgan-esristaff
What is it? The synchronization process is made up of multiple tasks involving sending and receiving data and acknowledgements between the two geodatabases that participate in the replica.  The Disconnected Synchronization process allows the user to manually complete each of these individual tasks.  One way to think of synchronization can be to… (Show more)
in Technical Support
UpstateGIS
I've looked through the knowledge base, and found a couple references to halos shifting, but no solutions. I had not previously had this problem, but since I just upgraded to 10.5 now when I export to a PDF, regardless of settings, some of the halos shift out from under the text. Not all of them, and usually in one are of the map. If I export as… (Show more)
in Esri Technical Support
TMorgan-esristaff
As a Support analyst, I take for granted how easy it is to say the words “how can we help you?” But as a software user, I understand answering that question can be difficult.  My expertise lies in the enterprise geodatabase, and even with my near decade of experience, I can still get overwhelmed when discussing other technologies.    Esri Support… (Show more)
in Technical Support
bhall1821_rcgis
We have a server that we use to host services for GIS stuff. Internally it is named AGS03 and externally it is named map3. Here is the URL http://map3.rutherfordcountytn.gov/arcgis/rest/services/ and folks can see these items through a web browser but they cannot connect to the server via ArcCatalog. The largest number of complaints are… (Show more)
in Esri Technical Support
TMorgan-esristaff
We have all been there.  Your stomach is growling, yet all of your mental energy is focused on fixing the car in front of you going fifty in the fast lane.  When people are hangry (hungry/angry) they may come off irritable and agitated, maybe even point out every little thing that is going wrong, when the issue at hand is as simple as “I am… (Show more)
in Technical Support
rjzehnder
From Esri help: "The character spacing text formatting tag is ignored by the Maplex Label Engine. Character spacing must be set in the text symbol to be respected."   I am specifying negative character spacing in the text symbol (i.e. not using text formatting tags, just as the help says to do) for labels using Maplex Label Engine, but it is not… (Show more)
in Esri Technical Support
Kratos
I'm having labeling issues in ArcMap 10.5 with lines and polygons layers created from a selection, I have not tried to label a selection of points but I'm guessing the issues is the same.   1. I select features for my map and create a layer of my selection. 2. I open the Layer Property window for the new layer that contains the selected… (Show more)
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