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ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

Raleigh_GISGIS

At 2023.3.1, I didn't have any issues registering my Portal. However at 2024.0 I receive an Unable to Generate Token error when registering through the component discovery. I have confirm that I am using an administrator account. Note that this is an HA portal and I have attempted this with two different HA portals.

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GeoJosh

@Raleigh_GISGIS, what version of Portal are you using?

Raleigh_GISGIS

11.1

EsriEvan

Hello folks, the development team is aware of this issue and is working to include it in a 2024.0.1 patch (to be released as soon as possible). The cause has to do with how Portal chooses to redirect requests from certain hosts (IP vs FQDN vs hostname) and how those redirects are handled within the AGM Agent. Dev team is unaware of a workaround at this time.

SteveMcCarthy

@EsriEvan Is this because of Enterprise 11.1 or it being HA?

ChrisTaylor2

Must be 11.1 - I'm getting the same thing for one of my Portals and we aren't HA.

BrittanyBurson

Hi @EsriEvan

We're having this issue registering our 10.9.1 Portal as well. Is there a bug number we can track?

RexNeville

Yes also have the same problem here with the Monitor Agent running on the portal server failing to get a token (from 10.9.1 or 11.3 portals). Probably because the token request from the Agent gets redirected to the web adaptor URL (IIS web adaptor is not on same machine as portal server). Following, waiting for bug fix. It would be really great if there was a way to edit/set the portal or server URL when registering that component as was possible in Monitor 2023.3.

GeoJosh

Hi everyone,

Thank you all for your patience as we look into this. The Monitor development team has identified the cause of this issue. A fix will be included in the upcoming 2024.0.1 patch. This issue is officially recorded as BUG-000170617.

Josh

cc: @SteveMcCarthy @RexNeville @BrittanyBurson @ChrisTaylor2

BrittanyBurson

Thank you @GeoJosh for the update.

As an FYI it's not possible to submit bugs or cases through Chat support under Monitor because it requires an issue category and sub category, but there are none, so you're stuck.

DerekLaw

Hi @BrittanyBurson,

Sorry for the inconvenience. I've asked someone from Esri Tech Support to look into this item and respond. Thanks for your patience.

Jon Emch

@BrittanyBurson I am looking into this now. if you would like, please DM me your customer number and name so that I can create a case on your behalf.

HarithaVendra

Hello @GeoJosh ,

The bug page says it is fixed but when I go to downloads on my.esri.com I do not see a patch. Please let me know the ETA on this patch.

Thanks,

Haritha

GeoJosh

@HarithaVendra, Development work has just finished on the patch. It will be released in mid-October.

PauloSantos2

Hi @GeoJosh,

We will begin installing ArcGIS Monitor 2024.0 for Linux in a few days.

What do we need to do to get 2024.0.1?

Thank you,

Gerson.

AYUSHYADAV

Hi @GeoJosh ,

I have installed the newer version 2024.0.1 in my.esri. However, I am still encountering the error "Unable to generate the token" when trying to register the portal for the ArcGIS component. For your information, my environment is a non-HA-distributed environment with all the ArcGIS components on Linux and the ArcGIS monitor server on Windows OS. I'm wondering if the issue has been resolved in version 2024.0.1.

Thanks

Ayush

DerekLaw

Hi @PauloSantos2,

> What do we need to do to get 2024.0.1?

FYI, the ArcGIS Monitor 2024.0.1 patch for Linux will be released on Nov 5. Sorry for the delay.

Hope this helps,

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