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ArcGIS Online popups don't open in the map...

AlbertGarcia4

I've created a webmap using web appbuilder (AGOL) for a program for the department of education. It is shared publicly,

ArcGIS Web Application

multiple layers of data. When I click on a point the popup appears immediately as expected. However, when giving a demonstration to another department the popup only created a small window with just the title attribute and an arrow to click which opens a full screen popup, obscuring the entire map. It was on the same browser I use (Google Chrome) and produced this same result for at least the two people I've sent the link directly to. I don't see any option for the popups to open in the map on the appbuilder, is there another setting I'm overlooking or do I need to use maybe a webmap template on the AGOL platform?

Many thanks in advance for your help!

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Accepted answers

rachelg_esri

Hello Albert!

If I understand correctly, you're seeing 2 behaviors. On one machine you get the full pop-up:

And on another machine you get a smaller pop-up, is that correct?:

If yes, I believe this is expected behavior. From what I've found from testing, the application checks the size of your browser window. If it's "small" (not sure what the cut-off is), you'll get the small pop-up. If it's "large", you'll get the large pop-up. Your browsers must be sitting just over the threshold in either direction.

This is likely by design to allow smaller devices (phones, tablets, etc.) to see the pop-up in a less-giant format when viewing the application on their browsers.

You can demonstrate this capability by doing the following: On the machine that gives you the full pop-up, un-snap your browser window from Maximized to just a window that you can resize. Then adjust the edges of the browser window and click on a feature again and you'll see the smaller pop-up. You can restore your window to full-screen and click again and you'll again see the full-size pop-up.

New Edit: This article officially explains this behavior and confirms it's by-design. It also discusses options on how to resolve this on machines you aren't expecting the behavior from.

Hopefully that answers your questions?

Best regards,

Rachel

Esri Support Services

All comments

Katie_Clark

Do you have a screenshot of what it looks like when you're giving the demo, compared to when the popup appears as expected?

I'm wondering if it has to do with screen size or device type. Were you doing something like giving the demo on your phone?

AlbertGarcia4

Screenshot of popup Hi, Katherine, here's a screen shot from another computer, same browser (Google Chrome) that I use but as I said, mine pops up as expected. The other features (basemap selector, share, info widgets) all seem to open in a fixed location, too, not floating like on my screen (and my home screen). These were on laptops, though one was attached to a large monitor but I suppose if the size of the device is a problem that could be it. Thanks for your input!

rachelg_esri

Hello Albert!

If I understand correctly, you're seeing 2 behaviors. On one machine you get the full pop-up:

And on another machine you get a smaller pop-up, is that correct?:

This is likely by design to allow smaller devices (phones, tablets, etc.) to see the pop-up in a less-giant format when viewing the application on their browsers.

New Edit: This article officially explains this behavior and confirms it's by-design. It also discusses options on how to resolve this on machines you aren't expecting the behavior from.

Hopefully that answers your questions?

Best regards,

Rachel

Esri Support Services

AlbertGarcia4

Thank you, Rachel, yes, this answers my question perfectly. I've gone back and forth with the others on my team and verified this is exactly what's going on - thanks again for the explanation!

Best,

Albert

rachelg_esri

Hello Albert,

No problem at all! Glad we were able to help!

Best regards,

Rachel

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