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How to report a bug in ArcGIS Pro

TimothyHales

To log bugs for ArcGIS Pro, please Contact Tech Support. You can do this by submitting a web form, or speaking/ chatting directly with one of our Support staff.

If you would like to share an idea with us about functionality you would like to see in a future release of ArcGIS Pro, please search the ArcGIS Pro idea exchange to see if other community members are looking for the same thing. If so, add your support for the idea by giving it kudos, and optionally, add your specific use case as a comment. If you can't find an existing idea, submit a new one for the community to vote on.

Ideas for other products should go to their dedicated idea exchanges. See the ArcGIS Ideas home page for all exchanges.

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Comments

Anonymous User

Hi,

there's a critical error when using the trace tool in ArcGIS Pro 2.7.0. I've been using it in different polygons and the application stops working and shuts down. Is there any way to report bug properly? I don't have access to this functionality.

Thanks

Vir

TimOrmsby

Hi,

Can you access this web page?

https://support.esri.com/en/report-bug

Anonymous User

Hi Tim,

yes, I could and I submitted the bug already.

Many Thanks

Virginia

DavidDamian

I just upgraded to PRO 2.7. The "Ctrl F" function to find a single entry in an attribute table column seems to have vanished.

Thanks,

Dave

KiernanPark-Egan

Hello,

I'm a student working with the GIS Basics tutorial on Pro 2.8. I'm in Part 4 where I try using ArcGIS online. It wants me to open ParkLocations.csv as a layer in Map Viewer Classic, but whenever I try it says that no locations could be found. What the heck is up with this? I'm adding the file they told me to download and add, but it just isn't working. I'm doing everything by the letter.

-Kiernan @ Western Washington University

TimOrmsby

Hi Kiernan,

Best way for you to get help on this: at the top of the web page in your course, click the help link and fill out the Esri Training Support Request form.

Tim

SuzanneBoden

Hi Kiernan, the data for that exercise has two files with the same name...but one ends in XML (it's the metadata file). Could it be that you accidentally chose that file instead of the CSV file?

KiernanPark-Egan

Hi Suzanne,

I swore I clicked the csv file. I’ll try doing that tutorial again today to make sure.

Thanks,

-Kiernan

Jon_D

@DavidDamian I am not able to reproduce the issue you reference in testing on Pro 2.7 or more recent releases. If the issue persists please reach out to Esri Support to investigate this issue.

- Jon

GarretDuffy

Only users in United States can log bugs apparently. I've found a repeatable critical bug in 3.0.2 that causes ArcGIS Pro to crash in the Python window but I have to fill out a bunch of forms for a "Support Request" because I'm in Canada and that's a real pain.
Declare an empty/any string variable, e.g.

foo=""
Don't hit return

Tap left arrow, e.g. to change variable name from foo.
cursor pauses at the first " and then the application crashes every time.

KoryKramer

@GarretDuffy sorry to hear you're running into a crash. I tried the steps you provided on 3.0.1 and 3.0.2 and do not get a crash.

Did you submit the error report along with your email address? We could at least look at the dump file generated by the crash if you give me your email so I can look it up.

I looked in our support system and it appears that you should be able to open a case with Esri Canada Technical Support. Have you tried calling?

GarretDuffy

Hi Kory,

Thanks for the reply. The application crashes without prompting to store dumpfile. Where would I find it in this instance?
Update: I checked

C:\Users\<username>\AppData\Local\ESRI\ErrorReports

And there was nothing recent

Thanks, Garret

GarretDuffy

OK, I've found the error log in Event Viewer. It seems to be related to .NET Runtime 6.0.10

TaritavaHazra

Hi, I tried near table tool in arcPro(3.1.0). I observed if the source of the feature layer is local, it is not giving correct result. But if the same data is published in portal and then used as a input layer, it's giving the correct result.

Please look into the bug.

Thanks.

PawanThapa2

Error:division by zero.Training was not successful. (ArcGIS Pro Training Deep Learning)

I have a small area, so I change image chip 128 instead of 512 to extract training sample, it works.

If I use 512, then I get only three samples so I decrease it to 128

Also, I faced other error: Error:Error(s) in loading state_dict for _DeepLabOverride: size mismatch for backbone.conv1.weight: copying a param with shape torch.Size([64, 3, 7, 7]) from checkpoint, the shape in current model is torch.Size([64, 4, 7, 7])..Training was not sucessful

then use extract band make three bands, it solved

I have 7 samples and I use 0.5 in the % validation parameter, to make whole number. Still I got the Error:division by zero.Training was not successful.

wayfaringrob

Hi @TimOrmsby @KoryKramer - I am going to https://support.esri.com/en/report-bug but it doesn't really give any options to do so. I logged in and went to create case, but it tells me I don't have access because I am not an authorized caller in my org. The 'next step' button does nothing. Does it really have to be this hard? This is what causes bugs to go unreported and unresolved. It's far too tedious to do so.

KoryKramer

@ChristianWells Would you or somebody from Support be able to look into the bug reporting workflow raised by Rob above? Thank you

Christian_Wells

Hi @wayfaringrob - the way to report a bug is through a Technical Support case. If you aren't an authorized caller, you can request access following this workflow: https://community.esri.com/t5/my-esri-blog/why-can-t-i-submit-cases-or-how-i-became-an/ba-p/888179

Alternatively you can call us directly and let the Esri Reception team know that you'd like to submit a bug and they'll create a case for you. https://support.esri.com/en-us/contact

Additional context:
The URL provided by Tim in 2021 used to point to an open-ended form to share bugs with ArcGIS products to streamline the reporting for customers. However, as Technical Support teams went to validate the submissions, we found that many of the issues reported either were not bugs or needed more information before we could send them to our product teams.

Based on all the data we collected on number of submissions, number of bugs logged, and number of bugs fixed, we made the decision to redirect the URL and customers to report bugs through Technical Support cases so we could increase the validity and quality of bugs we are sending to product teams.

We've left the URL in place so that customers have an understanding of the bug logging process and how Technical Support approaches these types of issues. cc: @KoryKramer

If you'd like me to create a case for you, so you can report a bug, please send me a DM with your contact information and I will have one created.

PawanThapa2

When I select by attributes two or three features, then use data to export features since two or three days, I am getting this error message: ERROR 999999: Something unexpected caused the tool to fail. Contact Esri Technical Support (http://esriurl.com/support) to Report a Bug, and refer to the error help for potential solutions or workarounds.

AnthonyDAus

I can't believe how unbelievably difficult it is to tell ESRI about a bug in their products, in this case ArcGIS Pro... Don't they want to know about it so they can fix it?

Every time I try to contact support I get this message: "Sorry, only Authorized Callers can chat and create a support case". I get this even though I'm a licensed user of the product!

Anyway, the issue I'm having is that the "Copy Raster" geoprocessing tool in ArcGISPro 3.6.0 fails and produces an error message whenever the output raster is of the "BIL" format. I've double checked this and it definitely worked in ArcGISPro 3.5.0, so it seems to be a new bug.

How can I report this bug to the correct team?

Thanks,

Anthony.

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