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Survey123 3.10 crashes when taking photos with iPhone 6S

AlainChouinard

Hi all,

Since the latest release of Survey123 3.10, our users with iPhone 6S are unable to take pictures (camera or file) within our surveys. The application just crashes when the camera opens or file browser opens. It seems that the ones using iPhone 7 dont't have this issue.

These surveys were developped with previous versions of Survey123 Connect.

Someone have an idea ?

Thanks a lot in advance !

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Anonymous User

Hi Alain,

Can you confirm what iOS version the iPhone 6S is running? Also what is the exact model from iOS Settings About screen?

We have not seen the crashes you described on iPhone 6 models we have access to for testing with 3.10 release, however there could be a difference with exact model number and the available memory and CPU in the device.

If you can raise this issue as a BUG with Esri Support that would be greatly appreciated, so we can have an analyst further diagnose the problem and try to reproduce, and will allow us to track this as an official BUG with your customer details.

Regards,

Phil.

AlainChouinard

Hi Philip,

I have iOS 12.4.6 on my phone, model MG3A2CL/A. But I have an upgrade scheduled for tonight... I'll check tomorrow if the problem is the same and keep you in touch.

Thanks for this quick answer !

AlainChouinard

Hi Philip,

I upgraded to iOS 12.4.8 last night and still have the problem. So I will open a BUG for this.

Thanks

Anonymous User

Hi Alain,

Thanks for the update. We also did some further testing yesterday with iPhone 6 and 12.4.8 and it is working as expected on our test device. We do not have the same 6S model as you are using, so it could be device specific.

Regards,

Phil.

VincentMattes

We are having a similar issue with a field worker whom inadvertently upgraded their Survey123 app to v3.10.323 on an iPad Air using iOS 12.4.5. His app crashes every time upon capturing a barcode and/or taking a photo. The rest of our workforce is using Survey123 v3.7.57 on identical iPads and iOS without any issues.

In the near term, is there anyway to download this previous version 'til the bugginess of 3.10 is shaken out? Please advise.

Anonymous User

Hi Vincent,

Unfortunately due to Apple restrictions, it is not possible to install a previous version of an application. There is no way for us to provide an older version, and you can not side load apps on iOS devices. Therefore the only way to install the app is via the App Store. If you were using Android or Windows, it is possible for us to provide older versions of the installers that you can install manually.

As for the issue you are encountering with 3.10, can you please log a bug with Esri Support, so we can gather all the details, and track and prioritize this issue accordingly.

Regards,

Phil.

Anonymous User

Hi Alain,

One thing to test on that device, does the same crash occur when you use a "file' question type, and try to select a file via the browse file option? Or does this crash issue only occur with "image" question type using bother camera to take photo, or browse to an image via photo gallery?

Regards,

Phil.

AlainChouinard

Thanks Philip for this update !

I tried a "file" question instead of an "image" question and it does not crash on my device. However, this way I think that we do not have access to the photo library on the phone, only to iCloud, which is not practical for us since we often work in remote areas, without a cellular network. But if it helps you to know this information ...

We've also noticed that the issue occurs with one particular survey but not with all of our other surveys, and it appears to only occur with iPhones 6 and not with iPhones 7 and SE.

I opened a ticket with ESRI Canada Technical Support (Esri Case #02613819) and they are trying to find out what the problem is with this survey.

I will keep you in touch. Thanks again !

Anonymous User

Hi Vincent/Alain,

We have recently shared the 3.11 beta builds we are working on via the Early Adopter Community. These builds address some other crash issues we have seen recently with 3.10 release.

I would be interested to know if you are still seeing the camera/browse crash on iOS for those devices above with the 3.11 beta builds. These are now shared via Apple Testflight and you can find the direct link here.

The current build to test is 3.11.122 and in next few days you will also see 3.11.124.

Please let me know any feedback with 3.11 beta builds.

Regards,

Phil.

AlainChouinard

Hi Philip,

I just tried the version 3.1.124 from Early Adopter Community and it still crashes when I take a photo with the Survey123 camera...

Thanks !

ChristinaKimbrough

Hi Philip,

We've just gone live with Survey123 and all going well till we've experienced a similar problem to this. We have an asset repeat and when they reached past 13 the Iphone 6 version 12.4.8 would crash every time you selected the camera to take a photo. To work around this the surveyor closed the app, took the photos and then uploaded through the file option.

We've had other surveyors on different devices record 24 assets without issue. Do you have a fix or should I report this too as a bug?

Thanks,

Christina

AlainChouinard

Hi all,

After several tests and investigations by the ESRI Canada team and the Philip Wilson team (thank you all for your great work), the problem was reported as a bug :

BUG-000133776: Survey123 app crashes when working with a complex survey with older iOS devices

On our side we have decided to replace our iPhone 6 with more recent devices. This problem does not occur with our iPhones 7, 8 and SE 2020.

Thanks

VincentMattes

Hello. Our similar issues were resolved when we did a hardware refresh. We too isolated the problem to the newest version of S123 on older iPads operating iOS 12.4.8 (pre 12.4.8 versions of iOS + v3.7.57 of S123, no problems whatsoever). I hope this helps.

Anonymous User

Hi Alain/Vincent,

We have done some further work on this issue and narrowed done the cause. It is generally related to older iOS devices that only have 1gb memory (iPhone 6, iPad Air, iPad Mini 2 etc) with iOS 12. There are some other iOS 13 devices that also have 1gb/2gb memory and lower specs, and these may also crash compared to newer 4gb/8gb memory devices.

With 3.10, we use Standard map types as the default map rendering engine to display map questions and the Inbox map. This is using the ArcGIS Runtime which allows you to display custom basemaps, web maps and other types of offline packages (mmpk, vtpk etc). Unfortunately the Runtime uses more memory to be able to render these more advanced maps compared to simple raster basemaps, and causes an "out of memory" error on these low end devices that do not have enough memory.

If you switch the map setting back to Basic you will likely find the app does not crash as often with your survey on these older devices. This was our finding during further investigation. Keep in mind that if you are using Basic map types you can not use custom basemaps, web maps, mmpk, vtpk etc, and will only have access to the 6 pre-defined raster basemaps as per 3.9 when Basic was the default map rendering engine.

We have made a change for the 3.11 release on low end iOS devices with iOS 12, that the default map rendering engine will now be set as Basic map types, and if the device has iOS 13 and higher end specs, then Standard will be set as default. The user can still switch between the types settings using the field app menu options. This will help resolve some of the crashes, but more complex forms may still crash on older devices with low memory. The 3.11 release will be available in early October, and the 3.11 RC builds will be available on the Early Adopter Community in next few days.

Hope this helps.

Regards,

Phil.

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