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Unable to add users to Workforce

ChelseaTabor1

I'm the dispatcher for a workforce project with two other users. Yesterday, I went to add a new user and the 'user' tab was blank. I read that this is a known issue that occurs when users leave the organization, but are not deleted from the workforce project first. However, none of my users have left the organization and all their details have remained unchanged. The rest of the workforce project is working fine, but I do need access to my users. Please let me know if I can provide screenshots or anything to help resolve this issue. Thank you!

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BobZappitelli

Hi Aaron, I have this same problem. No other changes that I know of, similar the previous post. I tried following your solution, but I do not have any errors in the development tab.

Any suggestions?

ChelseaTabor1

I definitely deleted that group and moved the project and maps to another group I'm a member of. Can I recreate the group, or will I need to recreate the entire workforce project?

Anonymous User

Okay when Workforce creates a Project, it also creates a group to manage peoples access to the Project. It seems that the group that was created is not available to you or maybe it was deleted. Can you check that you have access to a group that is named the same as your Workforce Project?

ChelseaTabor1

Here's what I get when I access the users tab on my project:

Anonymous User

Hi Chelsea,

Are you able to open developer options in Chrome or Firefox (right click on page and go to "inspect element"). Then open the "console" tab. Do you see any errors?

After you do that, leave the developer tools panel open and re-open the Workforce Project and go to the users tab. In the "Network" tab, do you see any failed requests?

Here's an example with the network tab open.

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