GeoPoint not working in published survey

Question

I'm new to Survey123 and just published my first survey to test it out.  However, the GeoPoint feature to gather location info isn't working.  It just shows a blank map that doesn't load (see image below).  Also, it appears that the only default basemaps to choose from are those created by my organization.  Is that how it should be?  Is there another reason the GeoPoint isn't working?

A link to the public survey can be found here: https://survey123.arcgis.com/share/982cf757f9214b27b615e6ef13bb68de

I'd appreciate any help that can be provided!  Thanks.

ErikNeemann · Answer

Hmmm...It still doesn't work when I try either of those combinations.  It thinks for a while and then gives "no results."  I'm not sure what to do from here.

JamesTedrick · Answer

Hi Erik,

Yes, the basemap change was minor enough we were able to incorporate it in a set of last-minute fixes before the release.  On the address, it is working correctly for me with just the zip code or with 'City, State ZIP' (note the lack of a comma after state).

ErikNeemann · Answer

James,

It appears that some of the base maps that weren't working in the GeoPoint a couple weeks ago are working now.  However, I've been playing around with the search bar in the GeoPoint question and it doesn't seem to work at all.  I've tried using a city/state/zip, a well-known place name, and lat/lon and it always returns no results.  Is this a systemic issue or is it related to a base map/my survey only?  An example picture is below:

You can view the public survey here: https://survey123.arcgis.com/share/d8aabb0fcdf64d09a79dd736d7acc06d

Thanks,

Erik