In our org the front line managers create new accounts for new employees and submit grant permissions requests for them on myesri. It's great and work pretty well. One thing that I think used to work but no longer does for us is the "Authorized Caller" grant. The managers don't add this grant, I don't think they try - so I always go in there and manually add that permission to the grant list and hit "submit"
But it never sticks.
I know the workaround is to go to the authorized caller area and add them there, but it sure would be nifty if that little permission would work or quit teasing me and go away 
, preferably the former.
Can make a video/screenshare if this isn't making sense.
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