Labels in Tile Layer are not visible in AGOL

Question

I have created a Tile Layer from a Tile Package (tpk) created from ArcMap 10.4.1.

The mxd from which the TPK was created from has a point layer with labels turned on.

These labels have a scale range which shows them only when zoomed out beyond 1:5000.

I can confinrm my labels appear only when zooming in more than 1:5000 in the mxd.

I cannot see them in AGOL however. I tried different ways of publishing the Tile Layer, but none solved the issue so far:

* creating the TPK using Share As->Tile Package and uploading through AGOL "Add Item from computer" and then publishing it as Tile Layer.
* creatig the TPK using "Manage Tile Cache" and "Export Tile Cache" and then the same as in previous point.
* setting the scale range to "same as layer" and setting the layer visibility to 1:5000

All I get is a Tile Layer with everything showing fine except I don't see any label at all.

I am on Italian language setting in my AGOL. Could this be the problem? I had another issue (not related to this one) which was caused by the Language setting.

Will try to change language and will come back to this if I resolve.

Thanks in advance for any help.

prova.tpk.zip

Before_Export.jpg

AlessandroValra · Answer

Thanks Mike Minami‌ for the feedback. Indeed, I saw from the rest page of the tile service that labels should be drawn, and it is good that you pointed out it is not a problem related to AGOL. I will further investigate into the problem and come back to this thread with some news.

Mike Minami · Answer

I've downloaded your TPK and used the GP Tool Extract Package in ArcMap to examine your TPK.  The tiles don't have labels in them, which is what I expected as tiles in TPKs are built in desktop. So, we can eliminate publishing to AGOL as a problem. For some reason, the tiles were not drawn when the tiles were created. It looks like the the layer definition indicates that labels should be drawn.  Having said the above, I don't know why labels were not drawn. Maybe there's some configuration step you're missing?

MIke

AlessandroValra · Answer

I attach the tpk (in the original post) and the link (here) to the tile service to hopefully give someone the possibility to further investigate on this problem. Maybe I am just missing something simple, but i just can't really tell why labels are not showing up. I also tried with another mxd with a different layer but with the same settings and the labels do show up... Hope this improve the chance to get help. thanks in advance!

link: https://arcg.is/1ey1mT