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Collector fails to open on Windows 10

StuartMoore

Help, I've got a HP equivalent of a Surface Pro and finally managed to install collector ( i had to side load it as the MS store ) but when i try to open Collector it just crashes, ive tried re-installing it a few times with the same problems

any ideas?

Stu

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Accepted answers

AlexEllick2

Sorry to bump an old thread but I found the solution for this. Our environment does not allow access to the Windows Store and we were encountering the same issue.

You need to leverage the .xml license file included in the package. I used powershell to accomplish it.

[as administrator]

add-appxprovisionedpackage -packagepath "\\path\to\Esri.CollectorforArcGIS_18.0.2.0_neutral_~_eytg3kh68c6a8.AppxBundle" -licensepath "\\path\to\Esri.CollectorforArcGIS_eytg3kh68c6a8_fe8f779c-a85b-7bde-46c4-970b7fbd7ab4.xml" -online

This will install the app in "provisioned" mode which means that all future users will get the package. It will generally install for the existing users but I've seen where it doesn't.

To install from an existing provisioned install, you can use a variation of the following:

add-appxpackage -register "C:\Program Files\WindowsApps\Esri.CollectorforArcGIS_18.0.2.0_neutral_~_eytg3kh68c6a8\AppxMetadata\AppxBundleManifest.xml" -disabledevelopmentmode

YMMV

Hope this helps someone else out here!

All comments

ColinLawrence

Hi Stuart, could you explain the behavior in a bit more detail? For example, does the app successfully launch to the sign in screen or are you not even getting to that point. If im understanding correctly, you do not have access to the Microsoft store?

Colin

StuartMoore

Hi Colin,

yea it doesn't get to the sign in screen, just crashes nearly as soon as you try and launch it and yes the device hasn't access to the MS store so I had to side load it from the ESRI download

Stu

ColinLawrence

Stuart,

Lets check the size of your installation to make sure it completely successfully:

From the Windows start menu, select Settings > Apps & Features > find and select Collector for ArcGIS > Advanced options > check the storage size for the App. It should be about 59 MB. If you see a value that is significantly smaller, there may have been a problem with the installation. Typically this is caused by specific Windows Group Policy settings or anti virus program so it is best to work with your IT to narrow it down further. I have seen this effected by Microsoft Update Group Policy settings if that helps.

Thanks!

DiegoPortillo

We just experienced the same problem with collector running in iOS. When you login, the app just crashes. It was working ok a couple of weeks ago, and it looks like Collector was updated 1 week ago. Is there a bug in the new release? I know last year was a similar problem.

ColinLawrence

Claire,

Are you referring to the crashing behavior on Windows or iOS? The iOS crashing with Diego was caused by Group ordering in ArcGIS Online. Are you using a Group to share Maps and Data for Collector?

Colin

ClaireInbody1

Colin - Windows. Collector for ArcGIS was installed outside of the windows store.

ColinLawrence

Claire,

Did you try these steps from above?

From the Windows start menu, select Settings > Apps & Features > find and select Collector for ArcGIS > Advanced options > check the storage size for the App. It should be about 59 MB. If you see a value that is significantly smaller, there may have been a problem with the installation. Typically this is caused by specific Windows Group Policy settings or anti virus program so it is best to work with your IT to narrow it down further. I have seen this effected by Microsoft Update Group Policy settings if that helps.

When it comes to installing outside of the store it is tough for us to troubleshoot as this can introduce many environment specific variables. It is best to work with your IT in this situation if possible. To potentially narrow the cause I might try installing on another machine to check for the same behavior.

Regards,

Colin

AlexEllick2

Sorry to bump an old thread but I found the solution for this. Our environment does not allow access to the Windows Store and we were encountering the same issue.

You need to leverage the .xml license file included in the package. I used powershell to accomplish it.

[as administrator]

This will install the app in "provisioned" mode which means that all future users will get the package. It will generally install for the existing users but I've seen where it doesn't.

To install from an existing provisioned install, you can use a variation of the following:

add-appxpackage -register "C:\Program Files\WindowsApps\Esri.CollectorforArcGIS_18.0.2.0_neutral_~_eytg3kh68c6a8\AppxMetadata\AppxBundleManifest.xml" -disabledevelopmentmode

YMMV

Hope this helps someone else out here!

StuartMoore

this worked for me but now my map wont open but i've moved on a step

many thanks

Stu

AlexEllick2

What are you seeing / not seeing now?

StuartMoore

i had to remove two layers from my map and re-add them and it worked fine

thanks

Stu

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