Problems downloading basemap offline in Collector

Question

Hi- I'm hoping someone can provide some guidance.   In Collector, I'm trying download my basemap (esri imagery with no labels) to prepare for offline data collection.  However, when I try to "Download a Basemap" in collector and "choose work area", I get the following error message:

"Map Download Failed. A layer does not have the correct editing capabilities. The operation could not be completed. (AppFramework error 9).

I have 7 other feature services as part of my ArcGIS Online map.  Each of the feature services  all enabled for offline mode (sync).

Any help is much appreciated. I'm stuck!

Thank you!

Joy

JoshuaTanner2 · Answer

I saw the same error message recently when troubleshooting issues with Collector.  It turned out the basemap specified in the web map was a vector tile basemap, which (to my knowledge) is not supported in Collector yet.  To those experiencing the same issue, change your web map basemap to a raster tile service basemap and try the download again.  Also, the error is only displayed on Android.  iOS users will experience an app crash with no error message.

deleted-user-e85gf8f4p25S · Answer

Hey Holly, did you ever find a solution to the error you got when trying to download imagery? Thanks!

HollyBaun1 · Answer

I had a similar problem, only the error messages said: " The map .... failed to download with the message: Unable to create replica. Please check your parameters., Exporting data for layer 7 failed." I also got the same message with layer 8 failing as well. Both times the download was hung up and I had restart my Android device to cancel the download.  I removed all the non-critical reference layers from my web map and was able to successfully download, edit and sync.  This was using a topographic basemap. However, when I changed the web map to imagery with labels, I am getting an error that says " Attempt to invoke interface method 'java.lang.String ix.c()' on a null object reference". It keeps looping back with the same error. Restarting device failed to clear the error message.  After I started a new download area, that was successful, the error code cleared. It is frustrating to have all of these little errors pop up.