When I collect a point and hit submit, it saves it to the device, but then closes collector. I have to re-open collector and re-open the map to collect each new point.
any suggestions?
Can you share your map and service with Collector4ArcGIS and i'll check it out.
Thanks
Russ
OK, I just sent you an invitation to our group. The map is called AGM Trapping Demo.
Thanks Rick, I can reproduce your issue and we are looking into it. Please keep the map and service up while we are looking into the issue.
Thanks!
Will do. Thank you for the help!
Hi Russ,
Cool thanks. I created a group:
Here is the Link
http://arcg.is/1BK4OfA
hopefully that works.
Thanks,
Jefferson
Can you invite Collector4ArcGIS into that group, I cannot access it from the link provided.
of course, sorry to have skipped that step.
Thanks again,
Russ,
My original feature layer and tile package were WGS84. I created new versions using Web Mercator and now everything works well. Is that a known limitation for iOS 10.3?
I was able to use WGS84 layers with version 10.2.7 on iOS. Also, my Android phone with 10.3 has no problem with the WGS84 layers.
Rick
I'm having the same issue here in Arizona. Data is being collected just fine on v.10.2.7 & we are having shutdown issues with 10.3 (same maps). We are using I-Pads in a disconnected environment.
I'm getting the same issue. I've removed the offending layers - its Imagery based - and don't have the problem of it shutting down. I rebuilt the service and made sure all of the imagery datasets are WMAS then loaded it from our AGS server and added it back to the map but it again closes/crashes. Is there going to be a fix for this in the next patch? Imagery is kind of important for our Collector program.
Okay. I just tested without Imagery & it didn’t shut down either. Thanks for catching that. Looking forward to a permanent fix as we too really need the imagery.
I forgot to mention in my original post that I rebuilt the cache tiles using all the WMAS data that I reprojected from the old service. Still no luck. Hopefully there's another work around until this gets fixed. My maps worked fine on the same iPad before I upgraded to 10.3 and the latest iOS update (tested all of this in the same day!).
We were able to reproduce the crash with the tpk + esri basemap in an offline map when submitting a feature. We have an issue entered with the dev team.
Thanks for reporting this,
Thanks Russ!
We have the exact same issue. We need an update/patch to the Collector app as soon as possible. We have some feature services built-in and it is hard to to change them half-way through the data collection, from the sync and data management point of view. If you guys could push the update quickly through your dev team, that would be great.
Thanks,Kamal
Hi Russ - thanks for the information in this thread. We have teams evaluating Collector on iOS who are experiencing the same issue. Is there an estimate on when this fix would be available? Should we (or can we) take any further action to help amplify the issue?
Paul
We are currently investigating the issue. I do not have an exact release date but myself or Morgan will update the thread when we have a release associated with the issue.
Same problem here, latest ver. of iOS on iPad and it crashes when submit is pressed. I'm using offline map, Collector and server are both ver. 10.3.
The offline map includes:
Both the cached map service and feature service are proxied, (added as items to AGOL, service credentials *not* stored with the item).
If I understand correctly, the cached (tiled) map service is causing the crash?
Android works fine.
thanks.
I'm having the same issue here. Is there a way to roll back the latest version on iPad until a fix comes out? My maps were working fine before the latest update.
If you have both esri basemap and your own cached map as map service in a webmap, you will have the crash. Is it the case for you? If your webmap has feature service and only your own cached map service as the basemap, it should be fine.
correct, esri basemap AND cached map service results in offline Collector crash.
I do not know how to create a webmap with only a feature service and my own cached map service, isn't the esri basemap always there in some format, topo, aerial, ect...?? How do you remove the esri basemap?
If you add your own cached map service from "Search for Layers", tap on item title instead of "Add", you will see option "use as basemap". If you add layer from the web, there is a checkbox "Use as basemap". If you really need both Esri basemap and your own cached map, you can cook .tpk from your own cache map service and sideload to your device. You webmap will only have Esri basemap and feature service. But you can switch between offline Esri basemap and your own .tpk basemap.
I don't think you can roll back to previous version. Could you use your own cache map service as basemap only?
I am using an esri basemap and feature service. I'll have to see if I can get around the basemap. For now I did rollback my collector version. It's a little tricky and I don't know if all of my field crew will be able to do it. However, if you haven't synced with iTunes yet since the 10.3 update you can remove collector from iPad and then sync it with iTunes. iTunes will install the old one back onto the iPad.
If you run into crash with only Esri basemap and feature service, the issue might be different. Could you provide more details about your issue?
This issue will be fixed in next Collector update. Our target release is in late May.
Any update on this? Still on target for late May?
My field workers are running into this problem as well. Can you tell me when the update will be released?
The app has been submitted to the app store and we are currently awaiting approval to release the update.
Hi, Rick,
Were you able to use Collector update with this offline map (AGM Trapping Demo)?
Rui
Just read through this post from a year ago. Has there been any update on the Collector app crashing issue? I have field crew using different versions of iPads in online mode and they are experiencing consistent crashes in field. Thank you.
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