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Android ArcGIS Collector App Cannot Authenticate with Windows Active Directory

DeanPokrajac

Android ArcGIS Collector App cannot authenticate with ArcGIS Server secured service Windows Active Directory users. The login form appears, but credentials do not work when entered and the login form reappears. iOS ArcGIS Collector App is able to authenticate with ArcGIS Server secured services and Windows Active Directory users just fine. Is this a known bug?

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GISSupport3

OK, I have had a small win.

The issue was Apple and Android required the credentials to be supplied differently.

Apple -> username

Android -> UsernamE@DOMAIN

And even if it wasn't the issue it (currently) seems to work for me.

Thanks

All comments

GISSupport3

I also am faced by this issue.

Has anyone resolved / have an update?

PS Login worked on an iPad and not an iPhone. Failed on three different Android devices.

Thanks

GISSupport3

OK, I have had a small win.

The issue was Apple and Android required the credentials to be supplied differently.

Apple -> username

Android -> UsernamE@DOMAIN

And even if it wasn't the issue it (currently) seems to work for me.

Thanks

AmosWachanga

Had the exact same problem on various Android devices...but following your solution, it WORKED!

‌Android -> UsernamE@DOMAIN

Thanks

GISSupport3

G'day Amos!

Just a small tweak ... our names in AD are (were) not standardised.

We sometimes need a user to connect to Portal (with Integrated Windows Authentication) to see the account name being used. Some users needed to be username@DOMAIN (and combinations of) though Android needs the domain and iOS doesn't.

NicholasGross

I'm having a similar issue with both Collector for ArcGIS and the new Explorer for ArcGIS on Android.

If I use the 'domain/user' format, the map loads and the secure services are simply unavailable (layer is grayed out).

If I use the 'user@domain' format, the map loads and the secure services look they're trying to work, but never finish loading. When looking at the contents screen, the secure services loading icon just keeps spinning and spinning forever.

All my secure services work fine in Portal, and used to work fine in Collector as well, not sure what changed.

Lake_Worth_BeachAdmin

Thanks, I was having same issue but the workaround seemed to have fixed it for now.

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