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Need assistance accessing ARCgis Pro for analysis and data entry.

BethQuinones

I am trying to access Arcgis Pro for student use and running into all sorts of issues. Using a named user license we cannot even log in to the program with out Admin privileges (not happening in our district); trying to use a single user license we cannot connect to arcgis due to a connection error. Has anyone else run into this roadblock? If so how did you rectify the issues?

We have been working with a district tech person and a tech support person from esri. SO far we are at a standstill.

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BethQuinones

We have tried to change the urls, we have tried to white list certain urls

and now we are trying to change some license over to single use but so far

we have not had any success.

AmnoyAm

It looks like you're trying to make a connection to your organization in ArcGIS Online (AGOL). This is likely the reason why you're not able to use the Named User licensing option. The ArcGIS Pro AGOL sign-in dialogue uses Internet Explorer setting to display. Open your Internet Explorer and go to www.arcgis.com. You will likely get the same issue. Try adding it to the trusted site for Internet Explorer or Edge depending on your system. If you can load www.arcgis.com, you should be able to display the Pro Named User login dialogue. You might also have to the add the URL address to your AGOL organization as one of the trusted sites.

BethQuinones

Here is a screen shot of the message we receive for single user.

single license user.PNG

<https://drive.google.com/a/sycamoreschools.org/file/d/11ci_SPqzu-u-mjy8YSOY9BXst74IP2LQ/view?usp=drive_web>

AmnoyAm

Beth,

Can you elaborate on your issue? When you attempt to log in using the Named User option, what exactly is occurring. Can you provide more detail? Also, with Single Use licensing option. Were you able to start Pro? If so, what do you mean when you can't connect to arcgis? Are you trying to connect to www.arcgis.com? What is the error you're getting?

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