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Collector domain values do not show up on Android devices, work fine on IOS

Jonathanraine1

Has anyone else had any issues with fields that use domains for drop downs not showing up in Android? It seems to work fine with IOS, but the majority of our small field data collection devices are Android.

I looked at the JSON for the feature service, and all of the values seem to be there, but just don't work for the Android devices. We have numerous other projects that work fine on Android, but just this one seems to give us grief. Does anyone have any thoughts? Thanks.

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BenjaminLamb2

I am also having this issue. If I re-share the service off of the desktop, then the collector app will work. After a few hours it becomes unusable again.

RobMundt1

I too am having this issue and it needs to get fixed ASAP as all of our field collectors use Android devices.

DougMorgenthaler

I'd appreciate it if you can provide any additional context about these feature services. If you all can provide answers to the following questions it would help us better understand the issue you're experiencing:

How were the services published (e.g. from ArcMap, Pro, copying an existing service)?
Were they recently created? If so, when?
Are they on-premise or hosted feature services on ArcGIS Online?

-Doug

Anonymous User

I am also having the same problem with Collector. The features are hosted in ArcGIS Online and were created in June. The iOS app and Geoforms are working fine so it is only an android issue. I have tested it on a Nexus 7, Galaxy S4, Galaxy S5, and Galaxy S6.

Justin

Guidovan_der_Kolk1

Having the same issue here:

Service published from ArcMap to ArcGIS Online
Created today
Hosted on ArcGIS Online
Domain list contains about 500 records
Works fine on iPad, doesn't work on Android

We'll try it with one of our feature services that's hosted through ArcGIS Server later.

RobMundt1

We're hoping this gets figured out soon, we've got a lot of folks that want to use it, and a lot of new Android tablets sitting idle...

DougMorgenthaler

Hi Rob-

We are continuing to actively investigate. Will keep you posted as to an ETA for addressing this issue.

-Doug

Guidovan_der_Kolk1

We've been working on de data a bit more and restructured the domains a bit more. What we made sure to do is have the code field be the same as the description field in the "table to domain" tool. After reuploading the featureset to ArcGIS Online we haven't had problems anymore.

RobMundt1

I did ours that way from the start and it doesn't work for us on Android.

Anonymous User

I just wanted to add, I installed the Beta of 10.4 for Android on my Nexus 7 and it also did not have the domains.

RobMundt1

Had an interesting hunch, and then discovery on this today. I noticed that the domain value for only one of my fields would show up in Collector on Android, and it was the field that I chose to use for rendering in my Feature Layer. So, I created another Feature Layer from the same MXD, and another webmap, and rendered it as Single Symbol instead of Unique Symbols, and then all of my domain values showed up. BUT, obviously one of the major selling points of a GIS system is to be able to render based on different values. Maybe this will get you guys pointed in the right direction.

DougMorgenthaler

Thanks to everyone who shared their information with us. We have addressed this as part of our upcoming 10.4 release. This is fixed in the latest beta release (beta 4) if you'd like to try this out before we go final shortly.

Anonymous User

Just tried the new version of Collector and it works fine now.

Jonathanraine1

Just wanted to follow up and say that the domains seem to be working fine with the 10.4 version of Collector. Thanks for everyone's help.

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