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Quick Capture records fail to upload

Bryan_Wade

I created a quick capture project. When I access the project through the mobile app there are no issues. When my colleagues try to submit a report (both IOS and Android) they get a failure to upload error message. They also do not get the option to take a photo. This does appear however on my mobile device.

I have double and triple checked the project and when I update the project my colleagues receive a notification to update the project in the mobile app. However the same issue still persists. Is there something that I am missing in the settings for the project?

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ArcGIS QuickCapture Mobile App

ArcGIS QuickCapture Designer

Accepted answers

JHasthorpe

Hi Bryan - make sure that you also update the sharing for the feature layer items as well as the project - go to the feature layer item in your enterprise portal to do this.

All comments

Bryan_Wade

Johnathan,

This is the error message that popped up in the email.

{"error":{"code":403,"details":["You do not have permissions to access this resource or perform this operation."],"message":"You do not have permissions to access this resource or perform this operation.","messageCode":"GWM_0003"}}

Is there a certain level that I need to make sure everyone is set at to be able to submit?

JHasthorpe

When a record fails to send in the mobile app, the user will be provided with an option to send the data via email. Could you please share the contents of this email (as it will contain the error message for the issue)?

See Troubleshoot—ArcGIS QuickCapture | Documentation for more info on the data recovery workflow.

Bryan_Wade

John,

I can't add you to a group since the quick capture is not shared publicly

as it is a project within our enterprise.

V/R

Bryan L. Wade

Emergency Planner

Safety, Security, & Emergency Mgmt.

Virginia Dept. of Transportation

(804) 923-1349 (Office)

(804) 944-7921 (Mobile

JHasthorpe

Hi Bryan - the easiest thing would be to share the project with me and I'll take a look. Please create a group and share the project and layers with that group. Then invite the following user to the group: QCCreator. I'll accept it.

Thanks

John

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