Records not showing in INBOX after editing

Question

We have several workflows where the users will edit data via the INBOX in S123 and we have had zero issues. We created a new form using a similar workflow (data entry and then edit via INBOX) but we are having the following issue. After editing a record in the INBOX, the record will no longer be displayed in the INBOX upon refresh. The edit show in the database (can be seen in Pro, Portal & SQL Server but not in the INBOX. I have been working with Esri support but we have not gotten very far. Any ideas would be helpful.

There is no Query on the INBOX, created using Connect 3.23.48, Survey123 Field app 3.24.22

Thanks,

—gary

TylerGraham2 · Answer

Can you share your xlsform and a screenshot of the inbox settings in connect?

GaryBowles1 · Answer

Sent box is off.

—gary

Neal_t_k · Answer

Is the sentbox turned on by chance?  An entry will not show in the inbox if there is a local copy in the sentbox.