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geoshape creating extra blank space below the map question in Survey123 Connect

JohnsonMichelle

Hello,

I recently republished a survey with some small changes and noticed this issue with the geoshape field - it seems to be creating a duplicate of the map window below it as a blank box. I am using Survey123 Connect's Standard Template, last modified 9/16/25.

Below is an image of a dummy survey I made with just a geoshape question without any formatting except being required and a second example question from the template retained. I've uploaded the XLS Form for you to test.

Any idea what I can do to remove this box? It is showing up in both Chrome and Edge browsers.

Thanks for your thoughts!!

Form 2 - geoshape example.jpg

Form 2.xlsx

Brian_McLeer_0-1744210248026.png

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Accepted answers

ksimm

This is a bug unfortunately. I raised it with ESRI and they have escalated to high. BUG-000183824 if you need to quote it.

If you put ?version=latest on the end of your survey URL it will vanish. It seems this is an issue where 3.25 version of survey123 is fine, but 3.24 (the current live version) is broken.

All comments

SMH-Rio

I also started experiencing this in a geopoint question that's been running on the web for quite some time, republished with Connect version 3.24.31 today (I'm not sure if it started today as I don't always open the form, but it's been less than a week for sure).

ksimm

JohnsonMichelle

Thank you! This is most helpful. I will mark it as a solution, since this is a great intermediate step while the bug is being resolved, even though the actual issue isn't resolved.

JohnsonMichelle

I went and tried add that to the URL but it didn't work. However, if I required it to use 3.25 in the survey123.arcgis.com Settings page, that resolved the issue.

Teresa_Blader

Me too!

Screenshot 2026-03-27 130617.png

Almaz_Naizghi

I tried to put ?version=latest at the end of the survey URL. But, it didn't work for me.

Could you please specify exactly where to add?

Thanks!

Richard_Purkis

@ksimm I tested this today with version 3.25 available to download now. I was not able to recreate the issue anymore. May you test this at your end and confirm if this fixes the issue for you.

MarcelBeckmann

We also ran into this bug!

One Survey with Survey123 connect and I run into 3 bugs!

I cannot even give Kudos without running into problems.

Absolutely no words!

grafik.png

Ruth_JiatengXu

Hi @JohnsonMichelle @ksimm @SMH-Rio @Almaz_Naizghi @Teresa_Blader @MarcelBeckmann ,

The fix for this issue has been deployed to the production environment. Please republish your survey to apply the update.

Thanks,

Ruth

MarcelBeckmann

Hey @Ruth_JiatengXu ,
thank you for the information.
Unfortunately still not working with Survey123 connect 3.25 and ArcGIS Enterprise 11.3 with its own Survey-Webseite installed.

Ruth_JiatengXu

Hi @MarcelBeckmann ,

Have you set your Connect to use the installed Survey123 REST API? If you are using the online endpoint instead of the installed endpoint, the survey will be published with version 3.25, while the installed site is only on 3.24. The older website/web app may not support the newer survey.

Please refer to the "Disable other internet requests" section in the KB article below, then republish the the survey using the installed endpoint: https://support.esri.com/en-us/knowledge-base/how-to-configure-an-installed-arcgis-survey123-website--000023968

Thanks,

Ruth

MarcelBeckmann

Hey Ruth,

thank you very much for the information and the link.

Connect is set to use the online endpoint (https://survey123.arcgis.com/api)

If I take a look a look at the settings of a newly created survey with Survey 123 connect inkluding the bug, it says:

Use the version the survey was published with (3.25
Always use the latest version (3.22)

Both options include the bug in the web app.

Ruth_JiatengXu

Hi @MarcelBeckmann ,

I think this is the issue . Your survey is published using the online endpoint (version 3.25), so the survey is on version 3.25. However, your installed website is on version 3.22, which cannot properly render the form with version 3.25.

I think there are 2 possible solutions:

1. Update the Connect endpoint to your installed Survey123 REST API endpoint and republish the survey (perferred).

2. Republish the survey using Connect 3.22.

The 3.25 installed website is currently planned for March May.

Thanks,

Ruth

MarcelBeckmann

Hey Ruth,

that did the trick! Thank you very much.

Now the thing is, we have 5 ArcGIS Enterprise Portals. Three in our intranet und two in an internal demilitarized zone. What do you remmonend which endpoint should I use? Should I use:

one endpoint for all portals
One endpoint for intranet and one for iDMZ
each endpoint for each Portal

Thank you very much.

Ruth_JiatengXu

Hi @MarcelBeckmann ,

It depends on the versions of the websites installed in all portals. If they are all on the same version, then you can use one endpoint for all portals. However, if they have different versions, you may need to use the endpoint that is oldest.

Thanks,

Ruth

MarcelBeckmann

Hey Ruth,

Thank you very much. This helps a lot!

Greetings

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