GIS services health dashboard

Question

Has anybody considering creating something akin to the ArcGIS Online Operational Dashboard "light" for their organization?

I'm considering adding something that would be used by the administrators to relay information about issues with our services, rather than us having to field 81,000 phone calls and emails when something goes down or becomes laggy.

I'm thinking something like Intranet, Website, Database, Citrix, Tax Receipting, etc. along with "normal", "issues reported", "routine maintenance" and down, along with comments or notes about when to expect it to be working again and work-arounds, etc.

I was playing around with Survey123 (for the admins) and a dashboard for the reporting, but I can't get the the dashboard elements to "see" the data. I can use an indicator to get it to count how many submissions there are, but when I switch it to feature and try to specify a field it tells me that there aren't any fields. If I try to use a data expression, it tells me that there aren't any variables for the profile.

Is there a better/easier way? Am I overthinking (again)?

Google is no help because any of the keywords I use are so ubiquitous that I get a million hits with no relevance to what I'm doing.

JenniferBorlick · Answer

I figured out what was going on with the indicators. I needed to make a "fake" hidden field in the survey that was numeric so I could pick a field from the "features" data option. I was then able to successfully load the text field. This isn't the final product, but the proof of concept is working.

JenniferBorlick · Answer

This would be for our servers. We have had a few times where we have been under routine maintenance or our services have been down and we are trying to fix them and have had the the information banner up and running and still get emails and phone calls about them being down. I don't want to have to put that information into every splash screen. The informational banners do not populate to everything that is deployed nor do they give me the space or functionality that I want.

This would also be deployed on our intranet and on our website.

We do not have a list of users outside of the county. I have a couple that I typically contact, but not a list. (We may consider making an email list, but that's not on the table right now.)

I want to create a page that visually lets people know what's going on, and what to do if there is an outage. Something that will be linked to from ALL of the splash screens, displayed on our Open Data Portal and various hub solutions we have deployed, and that is appealing enough to spark a reminder for them to go look at when things stop working.

ChristopherCounsell · Answer

For ArcGIS online? If services are having issues, you do not want to be relying on them or the ArcGIS online platform to communicate e.g. survey submissions or dashboards for feature service performance issues.

You can add ArcGIS online organisation notice banners.

You can add splash screens to specific web maps. Better for if a specific map/app is down due to a change.

You can put an update on your it intranet (where users log it tickets).

You can email users and have a list at hand. There's a group notification method in python or you can just email people.