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Survey123 Create Sample Report Template Fails; Error Code 504

TommyBarnes

I am trying to create a report for a survey that has approximately 40 records.

When I try to create a sample template in manage templates, I receive an error message that states, “An error occurred while saving the report template” The error code is 504.

I was able to create a sample report template in two other surveys, so the issue is with this survey.

A web search for the error code has been less than helpful.

If you have run across this issue before any advice would be appreciated.

Screenshot 2025-02-27 153652.png

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Accepted answers

Ruth_JiatengXu

Hi @CherylWheeler11 ,

We plan to deploy the hotfix1 to production tomorrow.

The "unable to download the report from AGOL" seems like a different issue, could you please let us know the error msg returned by the report service?

Thanks,

Ruth

All comments

Ruth_JiatengXu

Hi @CherylWheeler11 ,

It looks like our server instance was down at that time but restarted automatically afterward.

Thanks,

Ruth

CherylWheeler11

Thanks Ruth. It is odd because it seems to be first thing on a Friday morning 0800GMT, it all seems broken, but then, a couple of hours later (10am GMT) and doing nothing, it all works again. I wondered if there are updates that occur on a weekly basis with AGOL/S123 which may take time to take effect?

TommyBarnes

My issue was caused by changes in Survey123. I had used an old survey as a starting point and the newest version of 123 didn't like some of the statements in the old survey. Once I built from scratch in the current version of Survey123 connect the issues went away and I was able to re-publish the survey with no issues.

The 504 error code seems to be a generic code that says something is wrong, but we don't know exactly what.

Ruth_JiatengXu

Hi @CherylWheeler11

Does the issue occur in a newly created survey? If not, could you share your survey or XLSForm with us, my email is jxu@esri.com.

Thanks,

Ruth

Ruth_JiatengXu

Hi @TommyBarnes ,

Thanks for your reply. If possible, please share your survey or XLSForm with us, my email is jxu@esri.com.

If not, could you try reproducing the error on our BETA website survey123beta.arcgis.com, and let us know the job ID? This will help us review the error log and investigate further.

Thanks,

Ruth

TommyBarnes

My issue was caused by changes in Survey123. I had used an old survey as a starting point and the newest version of 123 didn't like some of the statements in the old survey. Once I started building from scratch in the current version of Survey123 connect the issues went away. the 504 error code seems to be a generic code that says something is wrong, but we don't know exactly what.

CherylWheeler11

Hi @Ruth_JiatengXu - I wonder, is there a similar problem this week. We are getting a timeout error on all our devices and surveys today. Are you aware of any issues?

Ruth_JiatengXu

Hi @TommyBarnes @PanjiBrotoisworoIntrax @CherylWheeler11 ,

The fix for this issue is available on the production environment.

Thanks,

Ruth

CherylWheeler11

Actually Ruth, I was using Edge, but when I went onto Chrome, it was fine, so probably an issue my end (Apologies)

Ruth_JiatengXu

Hi @CherylWheeler11 ,

We plan to deploy the hotfix1 to production tomorrow.

The "unable to download the report from AGOL" seems like a different issue, could you please let us know the error msg returned by the report service?

Thanks,

Ruth

CherylWheeler11

Hi Ruth, we are having the same issue and using the Beta version solved the problem of generating the report, although I am still unable to download the report from AGOL. When will this be released please?

Ruth_JiatengXu

Hi @PanjiBrotoisworoIntrax @TommyBarnes

This issue occurs on the multi-lingual survey published using Connect. The fix for this issue is available on BETA. Could you please help try it on our BETA env https://survey123beta.arcgis.com/?

If this fix solves the issue, we will deploy it to prod with hotfix1 build.

Thanks,

Ruth

kwalker

Thanks for confirming @TommyBarnes. Would it be possible to share your survey's XLSForm with us so we can test this in-house? You can it attach here, send the form via a private message, or create a case with Esri Technical Support if possible.

Thank you!

TommyBarnes

I just checked and I am still getting the error message.

kwalker

Hi @TommyBarnes and @PanjiBrotoisworoIntrax,

Are you still seeing this error? I haven't been able to reproduce when testing today.

Thank you,
Katie

PanjiBrotoisworoIntrax

Hi, we are also getting this error today for one of our surveys when trying to generate a report using the Survey123 REST API. We are geting a 500 Internal Server Error code. So something on the ESRI side broke all of a sudden.

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