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Reporter Instant App - "Like" option not working

ChristopherPollard

Having issues clicking on the "like" or Thumb Icon in the Reporter Instant app.

Everything is configured in the feature layer (hosted), web map form, and in the Reporter app but currently there is no way to click on the Thumb to "like" any of the submitted comments. When I click on the thumb icon it takes me to the detailed comment for that record.

Also the thumb is missing from the detailed comment page, which should be next to the comment/feedback icon according to the this: https://www.esri.com/arcgis-blog/products/instant-apps/constituent-engagement/arcgis-instant-apps-introducing-reporter/

Thanks for any suggestions or tips, Chris

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Accepted answers

ChristopherPollard

Ok, so creating the entire workflow using ArcGIS Pro solved the issue. Thanks for helping along the way. this worked.png

All comments

SubaKrishnan

Hi @ChristopherPollard Once you click on it, it will take you into the popup where you can add like or dislike. Could you check if you have configured a numeric field for like and dislike parameters for that layer. If you still have issues, please share your app I can take a look at it.

ChristopherPollard

@SubaKrishnanYes the "num_likes" field is a numeric field within my hosted feature layer and all fields are editable. I am noticing that the Thumb Icon appears in the table of content that lists all submitted comments but the THUMB icon is missing on the detail/popup page.

SubaKrishnan

@ChristopherPollard This is not expected. I wouldn't be able to help without testing the app. You can either share the app and creds in a private message or open a support ticket. So, we can sort this out.

SubaKrishnan

@ChristopherPollard Have you tried configuring a new app and does it have the same issue? or toggling off and saving and toggling the feature back on to see if it fixes the issue?

ChristopherPollard

I am going to try to build a new file geodatabase and feature layers using ArcGIS Pro. The current feature layers are from an older FGDB that I created years ago using ArcCatalog. Going to try later today and see if that works. Thanks

SamanthaWright

Hey Chris,

I saw you resolved this by republishing in Pro, but I was also experiencing a similar issue (likes were configured correctly, and displaying, but not the real button) and I found a different solution and explanation that might be helpful. I found that the reason the like button wasn't showing up in the published version was because of the way the hosted feature layer was configured for editing.

Because the num_like attribute updates every time a user likes the specific feature (+1), the hosted feature class needs to have both "Add" + "Update" configured on the edit settings on whatever item you're using. Once I updated the edit settings to include "Update", the Like button reappeared in the instant app when I click on a feature.

Hope this is helpful!

Samantha

SubaKrishnan

Hi @SamanthaWright Great find. I understand this is not a great user experience and I've logged an issue and we'll be looking to fix it this in Q2.

MartyDelgado

Hello,

I was able to get likes/dislikes set up on my reporter app, however I am having issues with the likes/dislikes being captures. Below is a screenshot of a feature I was able to like, but if

I click back to a feature, it shows the like symbol highlighted without a number value. If I try re-clicking the like button, it will go to -1, and if I press it again it will go back to 0.

I wanted to confirm that it is set up correctly with the likes and dislikes being associated to their respective fields.

When trying to comment I also receive the error below.

SubaKrishnan

Hi @MartyDelgado Thank you for reaching out. I tried it and am not able to repro this issue with my apps. The like and dislike is set up correctly, but to identify the cause I'd need the app. Could you share the app with me?

MartyDelgado

Thank you Suba, below is the link to the webapp.

City of Auburn CSAP ATP Feedback Tool

SubaKrishnan

Thanks, I'll take a look and get back. For the comment issue, are you able to add a record to the related table in the map viewer? It looks like an issue with data and not reporter app. This is the error I see in console

{
"error": {
"code": 400,
"extendedCode": -2147216100,
"message": "Unable to complete operation.",
"details": [
"Internal error during object insert. Insufficient permissions [42000:[Microsoft][ODBC Driver 17 for SQL Server][SQL Server]The EXECUTE permission was denied on the object 'i1353_get_ids', database 'SierraRegionProjects', schema 'dbo'.] [RS234313_New_Point_Relate_Table]"
]
}
}

MartyDelgado

Could it possibly be an issue with the message direction in the Create Relationship Class tool? I had it as None, but am thinking that it needs to be Forward?

SubaKrishnan

Hi @MartyDelgado Is this an enterprise app? Could you confirm the version pls.

SubaKrishnan

Hi @MartyDelgado I'm no longer able to reproduce the issue with negative number next to like button. Are you still able to? Did you try change the message direction in the class relationship for the comment issue? I'm still seeing it.

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