The Homeless Point-in-Time Solution now requires HUB Premium

Question

The Homeless Point-in-Time Solution now requires HUB Premium, which essentially cuts the solution off for customers who can't afford the $10k per year HUB Premium subscription. I understand some of the neat benefits of this new offering inside HUB Premium, but those benefits mean nothing if the customer can't afford to add the HUB Premium subscription.

Is it too much to ask ArcGIS to offer a non-HUB Premium solution for the Homeless Point-in-Time survey like they always have in the past?

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alex_friant · Answer

Thank you for the clarification. I understand the need for secure access and the benefits that ArcGIS Hub Premium offers. However, this requirement places a significant financial burden on many jurisdictions that have relied on this solution for years.

Many of these jurisdictions have grown accustomed to the Homelessness Point-in-Time Count solution without the need for the premium features. It's disheartening to see the solution now behind a paywall, which could exclude those who cannot afford the $10k annual subscription. This change feels particularly abrupt for those of us who have loyally used and contributed to the product over the years.

Would it be possible to consider a non-HUB Premium deployment option for the solution, albeit with clear warnings that some functionalities would be limited without the premium subscription? This would allow us to reengineer the solution to fit our budget constraints while continuing to address our community’s needs effectively.

We hope Esri can consider the financial realities of all its customers and find a way to make this vital tool accessible for everyone.

JeremiahLindemann · Answer

Yes, ArcGIS Hub Premium is required to deploy and use the Homelessness Point-in-Time Count solution. Community Accounts provide secure access to the Homelessness Count Survey and increase the integrity of information collected during a homelessness count.

Secure access to the PIT count form was a requirement we heard from many users as we scoped version 3.0 of the solution.  The prior versions of the solution documented workflows were to use named users to access the survey and conduct the count.