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Dashboard Map Popups

ZorbaConlen1

Hi. My dashboard has a map, configured with a popup. The way that popup is displayed has changed recently. It used to look similar to how the popup looks in the map viewer, with the popup pinned in a corner of the map. Now the popup displays as a column on the right side of the map taking up the entire vertical space of the map (see screenshot - the popup is circled with orange graphic).

Does anyone know why\how this changed? Nothing about this is documented in release notes for the November update to AGOL... When editing the dashboard, there is no configuration for how popups display. I don't see this as an improvement.

Thanks

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JeanetteHarlow1

Are we still waiting for this "enhancement" to be rectified mid 2026? It would seem so.

JonathanMurphy2

This is incredibly frustrating. I built an experience app with an embedded dashboard to handle the specific placement of the pop-up on the side. I much prefer the docked location to the pop-up on the map.

But at the very least, they need to make this configurable if they are going to change something as fundamental as a pop-up placement.

MappyIan

So it seems ESRI have moved the popup positioning in Dashboards again in the AGOL update last night (26th June). Once again the change is completely undocumented with no mention in the general What's New blog post or in the What's new in ArcGIS Dashboards post. It doesn't seem to have been made an option either, and the Idea linked above is still classed as 'Open'. Annoyingly the Enhancement mentioned by @KathrynWalker doesn't seem to be publicly viewable on the support portal: https://support.esri.com/en-us/search?s=Newest&q=ENH-000172449&cardtype=support_change_records

I really do wish Esri were better at this sort of thing as changes like this affect how Dashboards are displayed to the public.

MichaelTorbett

Is this enhancement also in ArcGIS Enterprise 11.4? If so, I don't want to upgrade. Our users much prefer the original configuration.

MappyIan

We're in the process of creating a Dashboard and this undocumented change is really annoying. I really hope the related Idea (linked above) is implemented in the next release of ArcGIS Online/ArcGIS Dashboards.

JonathanPollack

Just some feedback, I really hate it when Esri makes unilateral changes thinking they are "enhancements" without providing them as an OPTION. this new capibility is horrible since it hides a good part of the data the user is viewing...

ZorbaConlen1

Ok, thanks for the info. I kudoed the idea.

kwalker

Hi @ZorbaConlen1,

This was an intended change with the most recent update in ArcGIS Online and ArcGIS Dashboards. Our internal teams have been made aware of some of the issues with this change and are evaluating suggestions for future updates. We have the following formal enhancement logged for pop-ups:

ENH-000172449: Request to allow for the configuration of the size and position of pop-ups in map elements in ArcGIS Dashboards.

If you would like to follow along on the status of this enhancement, I would recommend creating a case with Esri Technical Support (Contact Esri Technical Support) and request that your case be attached.

I would also recommend giving a like or a 'kudos' to the Esri Community idea here: Allow customised pop-up positioning - Esri Community to show additional support for this functionality.

Thank you,

Katie

BlakeMorrison

Agreed.

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