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Can't Add Attachements to ArcGIS Pro Feature Layer

LonerockAdmin

Currentently one of my users above has Add Attachments Greyed out on his Machine but on my computer I could add it just fine on my account and his. Another user sharing the same account could do the same. Any ideas why one user would have greyed out but not the others? (The attachments in the file had to be added by another user.)

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Content Management

Desktop

Feature Services

Accepted answers

LonerockAdmin

After trial and error, I updated to 3.3, and it worked fine. I'm not sure what the difference between 3.2 and 3.3 is with Attachments, but it's not allowed. (When it worked fine a couple of weeks ago).

All comments

JakeSkinner

Hi @LonerockAdmin,

Do they have the following enabled for Pro:

If they do, they will need to start editing before Adding Attachments is available.

DanPatterson

Enable Attachments (Data Management)—ArcGIS Pro | Documentation

there are some notes in the above... for example

If the input dataset is from an enterprise geodatabase, it must be from a database connection established as the data owner.

LonerockAdmin

The thing is it is enabled for attachments. I have also checked two other accounts, and it works fine for a user who doesn't own the data. Also, the same account on a different computer, and it still works. It is only this computer having trouble.

DanPatterson

not sure what would be different on that computer if the user can perform the operation on another one

LonerockAdmin

I agree. I'm wondering why it's happening. Makes zero sense.

JakeSkinner

@LonerockAdmin you verified the user is in an edit session?

LonerockAdmin

Correct. I also turned the Editing Session off and on, and still no way to press add for attachments.

LonerockAdmin

I just saw this one. I even had this turned off, and it worked fine to add attachments. So not sure if that is it.

CodyPatterson

Hey @LonerockAdmin

Has this user been able to do this in the past?

His permissions may need to be reviewed on the members page of AGOL or Portal to see if he may have lost his permissions. If you are using AGOL and Portal, both permissions will need to mirror each other. To test this, I would elevate their permissions to publisher and try an advanced ArcGIS Pro license, if it allows him then, it may be a permission issue.

Cody

LonerockAdmin

Ill try the publisher role. Since we do not have any more current licenses for a higher tier than standard. Thank you for the suggestion.

LonerockAdmin

I don't think it is permission-based. I just checked the other computer that can do it. It's the same account, and it works just fine. Maybe it's something with that computer, and we need to reinstall or update ArcGIS Pro on it.

LonerockAdmin

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