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ArcGIS online login issue in bi desktop

fuquouheineucra6910fuquouheine

Hi guys ,I recently updated the powerbi version,then I found that I couldn't log into arcgis online account, I don't know why, and there is no response after I log in with the url

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Power BI Desktop

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Accepted answers

CodyPatterson

Hey @fuquouheineucra6910fuquouheine

After updating, it may be beneficial to clear the browser's local storage (BI Desktop Section):

https://doc.arcgis.com/en/microsoft-365/latest/power-bi/clear-browser-local-storage.htm

Hope that helps!

Cody

ShaneONeill_144

Could you try the following troubleshooting steps:

Open Power BI Desktop Application > Options and Settings > Options > Security > Disable ArcGIS For Power BI
Sign out from Power BI Desktop app and close the application
Check the logs to C:\Users\UseName\Microsoft\Power BI Desktop Store App\Traces\Performance
Uninstall the Power BI application
Delete the remaining Power BI Desktop Store App folder C:\Users\UserName\Microsoft\Power BI Desktop Store App and reinstall Power BI Desktop application by downloading the application from the Microsoft website and not the Microsoft store App

All comments

CodyPatterson

Hey @fuquouheineucra6910fuquouheine

After updating, it may be beneficial to clear the browser's local storage (BI Desktop Section):

https://doc.arcgis.com/en/microsoft-365/latest/power-bi/clear-browser-local-storage.htm

Hope that helps!

Cody

ShaneONeill_144

Could you try the following troubleshooting steps:

Open Power BI Desktop Application > Options and Settings > Options > Security > Disable ArcGIS For Power BI
Sign out from Power BI Desktop app and close the application
Check the logs to C:\Users\UseName\Microsoft\Power BI Desktop Store App\Traces\Performance
Uninstall the Power BI application
Delete the remaining Power BI Desktop Store App folder C:\Users\UserName\Microsoft\Power BI Desktop Store App and reinstall Power BI Desktop application by downloading the application from the Microsoft website and not the Microsoft store App

fuquouheineucra6910fuquouheine

Thx!Problem solved😉

fuquouheineucra6910fuquouheine

Thx!Problem solved

ShaneONeill_144

Great, glad we could get that resolved for you!

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