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Print widgit breaking after June 2024 update?

EdHixson

Hi all

Since the new update went live has anyone else experienced their print widgit break, when our users are trying to take a snapshot and export it we just get this below

This seems to be happening across all users

Let me know if anyone has come across this

ATB

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Accepted answers

Laura

I contacted support and they said it has been resolved and to let them know if you experience otherwise.

All comments

LakshmiRajeevKumar

Hi, do you know if there is still trouble with the print widget? I am trying to set it up, but it is showing the same error as mentioned above. Tried in other community posts as well but couldn't get a solution. Is it something with the configuration or on Esri's end?

BlakeMorrison

I'm able to print using already existing print widgets. But unable to setup any new print widgets. Specifically, I can add a new widget but not select any print service.

EdHixson

Thank you!

WorcesterGTSS

Great, thank you. It seems to be working fine now.

Laura

I contacted support and they said it has been resolved and to let them know if you experience otherwise.

WorcesterGTSS

Update: Still not consistently working. Sometimes the Result column populates with a link to a printed map, but if you click on the link, nothing happens.

WorcesterGTSS

I just tried it again, and the widget is printing successfully now.

EdHixson

Ahhh okay so it is, so most likely ESRi issues

I have just double check and we are having the issue with all formats, fingers crossed there is a fix soon

WorcesterGTSS

We are experiencing this same issue in our public facing app. We have the print widget configured to print as jpg or pdf and both options fail.

PrintIssue.jpg

igarc_NewsFromConferences.pdf

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