Hi everyone, I've started to use CityEngine, but when I open the software my whole scene is black. Even I tried the upper solution to change the workspace location, but it didn't work. My whole operating system is powerful, and I use other Esri apps such as ArcGIS Pro and Earth. I also updated all the necessary .NET frameworks on my machine. but I am not sure what might be the problem.

Hi @SAMANFARHADI, This looks like a graphic card related issue. * Do you have a dedicated GPU in your setup or only the integrated one? * Are all your drivers up to date? * Can you share your log?* Windows -> Log -> Export Log (most left icon) Best, Jonas

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Re: CityEngine screen goes blank and never comes back

SAMANFARHADI

Hi everyone,

I've started to use CityEngine, but when I open the software my whole scene is black. Even I tried the upper solution to change the workspace location, but it didn't Screenshot 2024-05-11 160909.jpg work. My whole operating system is powerful, and I use other Esri apps such as ArcGIS Pro and Earth. I also updated all the necessary .NET frameworks on my machine. but I am not sure what might be the problem. Screenshot 2024-05-11 160726.jpg

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Accepted answers

JonasObertuefer

Hi @SAMANFARHADI,

This looks like a graphic card related issue.

Do you have a dedicated GPU in your setup or only the integrated one?
Are all your drivers up to date?
Can you share your log?
- Windows -> Log -> Export Log (most left icon)

Best,
Jonas

All comments

JonasObertuefer

Hi @SAMANFARHADI,

This looks like a graphic card related issue.

Do you have a dedicated GPU in your setup or only the integrated one?
Are all your drivers up to date?
Can you share your log?
- Windows -> Log -> Export Log (most left icon)

Best,
Jonas

SAMANFARHADI

Dear Jonas,

Yes, the final thing that I looked into was my Nvidia Control Panel, and it seemed that the software was assigned to my integrated GPU. I changed that to my dedicated Nvidia one, and the problem smoothly solved. Great thanks

ThomasFuchs

Hello,

I have an important update for all users of AMD Graphics:

If you encounter a black viewport, open the driver settings and ensure the global graphics settings for Anti-Aliasing are set to "Override application settings".

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