Print Widget Timeout

Question

Hi

We are using the print widget which points to custom print service. From App the print service is getting timeout after 1min. When we see the output folder for the print job the files are getting generated after 1min, So 2question

a) how to increase timeout on Print Widget in Exp Builder

b) Why it's taking more than a min to print the data

mvolz47 · Answer

Do you have a large amount of data that is going to the print service?

Can you try zooming in very tight and turning off most complex visible layers and see if print service still has a time-out error?

Grant-S-Carroll · Answer

I would then check if the service is running Async or synchrononus. If its running synchronously, then I would switch it to async.

If you run the service in sync mode, then the widget will be sitting waiting for a response, it will time out because its a bad user experience to block the UI while waiting for a service to load or return. If you run the service async, then the widget should start polling for updates and then return the print when its finished.

RachappaBellappa1 · Answer

Thanks @Grant-S-Carroll Forgot to mention I did increase the timeout in ArcGIS Manager but it didn't make any change. Default print service is also taking time and i am able to see the print result in the AGS output folder but in the App it timeout so i am thinking print widget has some 1min timeout that's been set we =need to overwrite that