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The survey is not accessible or does not exist.

CN3

I received "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct." error message today after I updated a survey and re-published it. I can see the survey in the Survey123 app on my phone. I am able to use the survey from my phone and submit a record, but I cannot no longer open the survey on the desktop, I just get the error message above. I am the owner of the survey. Any thoughts?

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cjms

Ensuring all associated items were in the same Portal folder fixed this for me (3 of my items were in one folder and 1 was in another). I'm guessing perhaps something got moved during the update and re-publishing.

Login to Survey123
Three Dots options drop down
Change Owner
For each item in the "Associated items" table, click "Details"
Ensure everything is in the same Portal Folder
- If not, move it

https://community.esri.com/t5/arcgis-survey123-questions/quot-the-survey-does-not-exist-or-is-not/m-p/1097517#M37125

NickO_Brien

I just had this happen when I changed ownership of the survey to another member in our organization. The issued was fixed when I returned ownership to the original owner.

CN3

No I never did. 😢 Right now my plan is to recreate the survey as I had made a backup BUT that doesn't help with accessing the data from the first survey.

KelliW

Did you ever figure this out? I am having the same issue right now.

CN3

Yes, the account that I use to log in on my phone and desktop are identical. I have no other ArcGIS account.

I'm running the latest version 3.19.120 of the My Survey123 app on my phone.

I deleted the survey from the app. When I try to re-add the survey, I get the "Error unpacking" message.

I can't access the screen you show above. I can't view anything about the survey in Survey123. I keep getting the error message. I only can view the tile. Clicking on anything to go further prompts the error message.

abureaux

Those images can sometimes act odd. My colleague regularly has tile image issues, but I have not had that issue myself.

Can you confirm that the account you used in Connect to publish the survey is the same account that you are logged into the S123 Field App as?

Once you do that, delete the survey from your S123 Field App (mainly to ensure that we A) have the proper survey, and that nothing odd is going on with the survey -- sometimes the survey in the field app can act up and this is the easiest solution).

Then, go to the S123 website, reset the permissions for the survey, and then Save them (do this even if everything appears to be correct).

Then, re-add the survey from the website to your Field App (or do so directly from the field app).

CN3

No, didn't rename or move any files on the portal.

Yes, I can see the survey "tile" on the portal and on the S123 website/desktop app. It says that the item was last updated today, which is correct.The other odd thing is I had a customized picture with the survey. That has also disappeared on the portal and website. I can still see it on my phone though.

abureaux

Couple questions:

Did you rename or move any files on the Portal?
Did you see the newly published update on your phone? (the S123 Field App is designed to work in an offline environment, meaning that once you download a survey to your device, it will stay there even if the original survey is deleted from the server).
Can you locate the survey on both the S123 Website and your Portal?

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