Issue: the Create Viewshed tool has an option for the maximum viewing distance that exceeds the physical limit of viewing distance on the horizon.
For example, using an observer height of 6ft, and a target height is 20ft, the distance at which a 6ft person can view an object 20ft high is approx 3.4 miles. (Use this calculator if you want: https://www.cactus2000.de/uk/unit/masshor.shtml) However, even if using a max viewing distance of 9 miles, the tool will calculate out to 9 miles, which is physically impossible.
Is the tool not geodetic?