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Monitor 2023.2 Host metrics not what is listed in the Metrics reference document.

Pat_Gallagher

I am setting up ArcGIS Monitor 2023.2 and connected my first windows host to it. When I look at the overview for the server I am only getting the Memory Utilized metric to show data. When I go to the Metrics page for the server, the items listed are not what is listed in the Metrics reference document. For example, I do not see 'CPU Utilized' metric - but I do have 'Process CPU Utilized - arcgisserver.exe (%)', Process CPU Utilized - arcsoc.exe (%), and Process CPU Utilized - Powershell.exe (%). Is there a way to reset the metrics that are collected?

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Accepted answers

AndrewSakowicz

Thank you, very helpful. At this point, I propose to open a Tech Support: CPU (%) metric not listed in ArcGIS Monitor.

All comments

AndrewSakowicz

this sounds like some windows counters might be corrupted, see related https://community.esri.com/t5/arcgis-monitor-questions/windows-host-component-record-only-memory-metrics/m-p/1343125#M1384

Pat_Gallagher

I should have phrased this differently, I am trying to get a metric for CPU utilized. Is there a way to change one of the current metrics to get the overall CPU utilization of the agent server? While having Process CPU Utilized - arcsoc.exe is helpful to know how ArcGIS Server is running on the server - that does not cover the Java executables that are also being processed.

GeoJosh

@Pat_Gallagher, this is typically indicative of a permissions issue. More specifically, it sounds like the account used to register the Windows host is missing the permissions necessary to collect CPU metrics. Have you followed the steps in this documentation?

https://doc.arcgis.com/en/monitor/latest/get-started/windows/enable-permissions-for-wmi-cimv2.htm

Pat_Gallagher

Thanks, I had gone through the cimv2 settings to be able to connect Monitor 2023.2 to the Server Host. It could be a permissions issue, but if I look at Monitoring > Components > Server > Process CPU Utilization - arcsoc.exe, I do get data points. When I look at the listed metrics for the server, there is no metric for CPU Usage. ArcGIS Monitor host metrics.png

AndrewSakowicz

to clarify, can you provide a screenshot of 1. Host>overview

2. Host>Metric filtered by CPU

Pat_Gallagher

Overview - CPU Utilized has no data

ArcGIS MOnitor Host.png

Filtered for CPU

ArcGIS Monitor CPU.png

AndrewSakowicz

please verify using windows tools, e.g. perfmon, that windows CPU metric is available. See my previous post.

Pat_Gallagher

CPU shows in both Performance Monitor and Task Manager- I went through all of the counters listed in Performance Monitor and I did not see any that were for arcgisserver.exe or arcsoc.exe.

Server CPU graph.png

AndrewSakowicz

Thank you, very helpful. At this point, I propose to open a Tech Support: CPU (%) metric not listed in ArcGIS Monitor.

Pat_Gallagher

Thanks for your help on this

Pat_Gallagher

I wanted to put in one additional comment - For anyone that has this issue and is looking for a fix. I was able to get the CPU Utilized metric working by adding the service account to the "Performance Monitor Users" Group.

Full requirement is: Service account in both these groups

Performance Monitor Users

Remote Management Users

Also need to open the WMI Management Console and add the "Remote Management Users" group to the CIMV2 security setting with both Enable Account and Remote Enable checked.

Hope this helps someone.

AndrewSakowicz

Thanks for sharing. Glad you were able to resolve it. FYI, also covered in the help docs: https://doc.arcgis.com/en/monitor/latest/get-started/windows/register-windows-hosts.htm

https://doc.arcgis.com/en/monitor/latest/get-started/windows/enable-permissions-for-wmi-cimv2.htm

AndrewSakowicz

What was interesting that it looks like you were able to get some metrics, but not others. I'd expect with no permissions, you'd be getting a cim error. Anyway, glad this is working for you.

Cory__Williams

Hi @Pat_Gallagher

Cheers for this note, it's helped me out tonight to get the Disk Storage and Network stats being pulled in!

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