How to remove H4 heading tags from the storymap footer

Question

I wan to remove h4 headings on the footer of my storymap. I added the headings and later deleted the text only for the h4 tags to remain. They look ugly and occuppies tremendous space on the footer section.
 I have tried to remove the tag without success. I hope the sreenshot shared will help you better understand what I'm trying to say. Thank you.

FelixOdhiambo · Answer

The issue started when I copied and pasted my draft word document that I had prepared. I later deleted the text but the place holders remained. About Esri Support, I tried to reach them but was told only the admin is allowed to send the an enquiry. I am a student and getting the admin to send an enquiry on my behalf is a tall order at the moment. I will really appreciate if they can get in touch with me here or through my email: omollof418@gmail.com. Thank you. PS: This is a storymap for Esri's Storymap Competition and time is of the essence.

oevans_storymaps · Answer

@FelixOdhiambo -- We've looked into this and it appears somehow this story got into an odd state that you will be unable to fix yourself with the builder. Please open an incident with Esri Support. We will contact our support team about this issue, and they will be able to help you remove this space from your story and get the credits section back to normal.

We are also looking into how this happened so we can address the root cause. Are you able to provide any information about what happened before the story got into this state? Did you copy some text into that area from a different source or try some specific formatting? If you remember any of these details and could provide them here that would be very helpful because so far we are unable to reproduce the issue on our end.

FelixOdhiambo · Answer

Here is a link to the published storymap: https://storymaps.arcgis.com/stories/6985fc91adb44cba9b75a4c8c4d518a8