I followed this guide to implement a page with settings for my ArcGIS Pro AddIn (for 2.9.x):
https://github.com/esri/arcgis-pro-sdk/wiki/ProGuide-Custom-settings#custom-application-settings
When I open the Options dialog, it works on my machine.
When I install the Add In on the customers machine, and I open the Options dialog, there is a wait indicator which does not stop. My page is never shown. What can be wrong here?

The version of Pro is exactly the same on both machines:

