Add Data Bug

Question

Hi,

I'm using ArcGIS Pro 2.9.0, and for some reason when I go to add data from my ArcGIS Online organization I have started to receive an error message stating "Failed to add data: <Service URL>." I recently connected to our new ArcGIS Enterprise Portal, but have been sure to reactivate our AGOL Portal and sign back in. I have tried removing the service, saving, closing, reopening, and readding the service. However, I still receive this failed message.

Any information on how to resolve this issue would be much appreciated.

Failed.JPG

ChristopherCounsell · Answer

Can you add other layers? Do you own the service?

Can you add the service to a new map in ArcGIS Online?

It appears to be tutorial data. Can you make it public and share the URL here?

These questions will help identify if it's tied to the data itself.

ChristopherCounsell · Answer

User does not appear to be changing the data source but adding data via URL

Robert LeClair · Answer

This sounds like a related bug below (perhaps):

Bug number: BUG-000125795
Synopsis: Unable to reset the data source for an ArcGIS Online hosted service in an existing ArcGIS Pro project when using two different organizations.
Status: In Review